Senior Architect; ServiceNow

ABOUT US

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.

We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.

The Architect works directly with assigned clients to align their technology strategy and capabilities with business outcomes, serving as a trusted technical advisor for enterprise Service Now programs. Core responsibilities include defining platform architecture and governance, designing workflow and operating model improvements, producing architectural artifacts and models, and recommending enhancements to the processes and capabilities enabled by Service Now.

This role requires strong communication, critical thinking, and analytical skills to help clients define the right technical strategy and execute a pragmatic roadmap, covering platform standards, integrations, and data/service models to translate vision into measurable results.

TO BE SUCCESSFUL HERE YOU WILL:

• Own platform architecture, governance, and development standards; evolve the enterprise platform roadmap aligned to business, application, integration, security, and data architecture.
• Design enterprise integrations using API-led and event-driven patterns.
• Lead multi-module implementations and cross-functional solution design.
• Architect Service Now capabilities for one or more of the following: ITSM/CMDB-CSDM, HRSD, SPM, Discovery & Service Mapping, Virtual Agent, SIR, GRC/IRM, and SAM/HAM.
• Define target-state architectures, automation strategies, and data/service models that improve efficiency, compliance, and user experience.
• Establish reporting/KPI frameworks and executive dashboards to measure outcomes and value realization.

• Bachelor’s degree in IT (or related) with 1+ year relevant experience OR 5+ years relevant experience.
• 5+ years consulting experience delivering in-depth analysis and technology transformation outcomes.
• 5+ years delivering solutions on enterprise platforms (e.g., Service Now, Salesforce).
• 4+ years leading technical teams and delivering moderate-to-high complexity programs/projects.
• Working knowledge of enterprise architecture and governance frameworks (e.g., TOGAF/Zachman; ITIL/COBIT/Agile/PMI) with strong modeling/documentation skills.
• Experience architecting and delivering enterprise, multi-module Service Now solutions (ITSM/CMDB-CSDM, HRSD, SPM, Discovery/Service Mapping, Virtual Agent, GRC/IRM, SIR, SAM/HAM).
• Experience designing enterprise integrations (API-led and event-driven patterns) and secure data models across complex systems.
• Experience owning or significantly contributing to platform governance and implementations across two or more organizations.
• Strong stakeholder management skills; trusted advisor, collaborative team builder, humble and transparent communicator.
• Certifications:
  
  ITIL Foundation + additional ITIL;
  Service Now CIS Data Foundation (CMDB/CSDM) + one or more CIS (e.g., ITSM/ITAM/HRSD); CTA/CSA/CAD and/or Architecture Excellence Accreditation and Implementation Badge.

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design…