Digital Workplace Lead

Umbra is an American space technology company delivering advanced systems, from sensors to spacecraft, that empower customers worldwide with unmatched access to critical information from space. Our mission is simple and ambitious: redefine space—for people, systems, and missions in every domain. Umbra’s ecosystem operates through three business units:
Remote Sensing (the data), Space Systems (the components), and Mission Solutions (the platforms). Together, our teams develop capabilities that deliver persistent access, resilient performance, and mission-ready solutions, advancing U.S. space leadership while keeping the world safe and informed.

The Information Technology organization underpins that mission by delivering secure, reliable, and scalable technology platforms that enable Umbra employees to execute with speed, precision, and confidence. IT operates as a shared service and strategic capability, embedding security, automation, and operational discipline directly into the systems the company depends on every day.

The Digital Workplace Lead is a senior, hands-on technical leader responsible for the design, operation, and continuous improvement of Umbra’s employee technology experience, the platforms, services, and workflows through which employees consume and interact with IT from day one to exit.

This role is intentionally tilted toward technical leadership over people management. While the Director of Information Technology remains the formal people manager and accountable owner, the Digital Workplace Lead is responsible for execution, acting as the technical authority and top escalation point for the Digital Workplace domain.

Operating at the intersection of engineering, operations, and enablement, this role leads the maturation of endpoint management, service delivery, and automation—evolving the Digital Workplace from reactive support to a platform-driven, experience-focused capability.

Our aim is to hire this position to work in either our Arlington, VA office or Reston, VA office (coming soon).

• Own the end-to-end employee onboarding and offboarding experience, from request intake through day-one readiness and secure separation.
• Act as the single accountable technical owner for employee lifecycle orchestration across IT.
• Partner closely with:
• HR for hiring and termination signals
• Core Infrastructure for identity, access, device security, and IAM guardrails
• Business Platforms & Architecture for application access, licensing, and role-based provisioning
• Ensure workflows are automated, auditable, policy-driven, and resilient.
• Continuously reduce time-to-productivity while ensuring complete and timely access revocation on exit.

• Own the Employee Interaction Layer, including:
• End-user computing (Windows, macOS, mobile)
• Mobile Device Management (MDM)
• Collaboration and productivity platforms
• IT service management tooling and knowledge base
• Define and evolve Digital Workplace engineering standards, including endpoint baselines, patching compliance, and service frameworks.
• Ensure platforms are secure, maintainable, and aligned with enterprise guardrails.

• Serve as the technical lead for Digital Workplace initiatives.
• Personally design, build, test, and deploy solutions alongside the team.
• Lead complex technical implementations, migrations, and platform upgrades.
• Act as the top-level escalation point for complex or high-impact employee support issues.

• Lead the maturation of a high-volume service desk, moving beyond ticket throughput to operational excellence.
• Operationalize SLAs and SLOs through tooling, workflows, runbooks, and automation.
• Establish repeatable incident, request, change, and problem management practices.
• Mature the team’s ability to surface trends and signals from service intake and telemetry.
• Translate recurring issues into strategic platform improvements or build/buy recommendations.

• Drive service automation across endpoint provisioning, access…