Service Engineer

Junior Service Engineer responsible for performing the installation and decommissioning of network devices, workstations, monitors, multi-function devices, and cabling infrastructure at remote client locations.

• Extensive experience in the deployment and decommissioning of IT hardware to include data transfer and user workstations, KVMs, monitors, multi-function devices (printers), network devices, and related infrastructure cabling
• Experience leading small desktop support and deployment teams, with the ability to clearly communicate status and issues to onsite personnel and stakeholders.
• Experience diagnosing, troubleshooting, and replacing internal workstation hardware components—including memory modules, storage drives, network interface cards, and power supplies
• Experience in performing DTW and user workstation imaging and BIOS configuration (remote/local)
• Experience documenting site inventory / asset management and performing updates to IT Asset Management (ITAM) systems
• Experience with ticketing systems such as JIRA, including the ability to review and document status, coordinate with the customer, and close tickets
• Experience assisting onsite personnel with varying levels of IT knowledge in basic system operation, while delivering customer focused support during deployments in active, occupied office environments
• Experience creating status reports and post deployment documentation
• Strong understanding of system troubleshooting in support of deployment and break/fix activities

• Bachelor’s degree or relevant experience
• 3-5 years’ experience providing deployment or desktop support
• Willingness to accommodate travel and scheduling requirements (Monday–Friday)

• Active Top-Secret SCI Clearance
• Must be willing to submit to random CI polygraph exam
• Valid U.S. passport required

• Must possess 8140 Certification (i.e. Security+)

• Exceptional attention to detail
• Strong verbal and written communication abilities
• Proficient in learning and troubleshooting workstations, printers, and network devices
• Familiarity with fundamental networking protocols and concepts
• Demonstrated problem-solving capabilities and ability to collaborate effectively within a team
• Excellent communication skills and a proactive willingness to learn
• Capable of managing multiple tasks efficiently in a fast-paced setting
• Rapid adaptability to new technologies and products through documentation and online resources
• Thorough understanding of TEMPEST guidelines as they pertain to desktop systems
• Self-motivated individual able to work independently and as part of a team
• Basic Microsoft Office suite proficiency
• Demonstrated capability in documenting new role-specific processes and providing on-the-job training to team members.
• Experience with network diagnostic, monitoring, and analysis tools is a plus

• Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office
  365 and SharePoint, Microsoft Teams.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Strong customer service skills.
• Experience with cloud infrastructure, digital workspace, and storage technology a plus.

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are…