OutSystems Business Analyst

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success.

You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As a Business Transformation Consultant - Sales & Commerce, you will partner with business and technology leaders to design and implement transformative strategies that align sales, marketing, and commerce functions with evolving customer expectations, emerging technologies, and competitive market dynamics. This role requires a unique blend of business acumen, digital commerce expertise, and change management capabilities.

Your primary responsibilities will include:

• Conduct Maturity Assessments:
  Assess current-state processes, identify growth opportunities, and architect future-state operating models that integrate digital sales channels, omnichannel commerce, and customer-centric engagement strategies.
• Define Transformation Roadmaps:
  Develop strategic plans that enable the adoption of modern platforms such as CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs).
• Enable Cross-Functional Alignment:
  Facilitate stakeholder engagement, and agile delivery of transformation initiatives, ensuring collaboration across sales, marketing, and commerce functions.
• Implement Transformative Strategies:
  Design and implement strategies that drive revenue, optimize commercial operations, and enhance customer engagement in the digital age.
• Facilitate Stakeholder Engagement:
  Engage with business and technology leaders to ensure successful adoption of transformation initiatives.

• Digital Commerce Expertise:
  Experience with designing and implementing digital sales channels, omnichannel commerce, and customer-centric engagement strategies.
• Business Acumen:
  Exposure to assessing current-state processes, identifying growth opportunities, and architecting future-state operating models that drive revenue and optimize commercial operations.
• Change Management Capabilities:
  Experience with facilitating cross-functional alignment, stakeholder engagement, and agile delivery of transformation initiatives.
• Modern Platform Adoption:
  Experience with enabling the adoption of modern platforms such as Out Systems, CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs).
• Transformation Strategy Development:
  Experience with defining transformation roadmaps and developing strategic plans that align sales, marketing, and commerce functions with evolving customer expectations and emerging technologies.

Must hold an active DoD Secret Security Clearance or be eligible to obtain and maintain a DoD Secret Security Clearance.

• Digital Commerce Platform Knowledge:
  Exposure to CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs) is beneficial for this role.
• Emerging Technology Awareness:
  Familiarity with emerging technologies and their applications in sales, marketing, and commerce functions is advantageous.
• Agile Delivery Methodologies:
  Experience with agile delivery of transformation initiatives is desirable, but not essential.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.