ServiceNow Architect

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active‑duty and veteran employees.

The Service Now Architect is a strategic, high‑impact technical leader responsible for shaping the design, architecture, and delivery of complex Service Now solutions that drive Empower AI’s growth pipeline. Working closely with solutioning, capture, delivery, and business development teams, this role ensures every solution is scalable, secure, mission‑aligned, and built for enterprise longevity. As a key influencer across the organization, the Service Now Architect advances platform capabilities, supports major strategic pursuits, and drives meaningful outcomes across all business units.

Responsibilities:

• Lead the creation of scalable, high‑quality Service Now architectures aligned to client requirements and Empower AI’s growth pipeline. Translate complex needs into actionable, future‑ready technical designs.
• Serve as the principal advisor in solutioning sessions, guiding clients and internal teams with strong architectural insight and consultative expertise.
• Elevate Empower AI’s presence in the Service Now ecosystem by contributing innovative ideas, best practices, and architectural perspectives.
• Partner closely with delivery teams to ensure architectural integrity, performance, reliability, and user experience across all implementations.
• Define and innovate integration patterns that enhance data quality, interoperability, and automation across systems. Develop and champion integration best practices.
• Introduce new methodologies, tools, and architectural approaches to improve delivery excellence and practice performance. Ensure alignment with frameworks and standards.
• Establish, enforce, and continually improve quality assurance practices, including design reviews, architectural governance, and solution validation.
• Strengthen platform and solution security in alignment with evolving regulatory, federal, and client requirements. Implement and maintain secure architectures.
• Produce high‑quality design documentation, diagrams, and architectural artifacts; contribute to the organization’s knowledge base and best‑practice repository.
• Stay ahead of Service Now advancements, platform releases, and industry trends, bringing forward modern capabilities and innovative approaches.
• Cultivate strong, trust‑based client relationships; anticipate challenges; and guide stakeholders toward successful platform outcomes.
• Support the development of Service Now talent by coaching consultants, reviewing work, and helping shape career growth within the practice.
• Engage in strategic planning, nurture key relationships, and contribute innovative solutions that advance organizational objectives.

Requirements:

• 10 years software development experience, including: 5+ years hands‑on Service Now development and integrations; 3+ years as a Service Now Solution Architect
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent practical experience).
• Hands‑on implementation experience with at least two or more
  : ITSM, ITOM, PSDS, SAM, HAM, SPM, App Engine.
• Integration expertise across LDAP, AD, SSO, Email infrastructure, APIs/Web Services.
• 2+ years developing custom Service Now applications.

• Strong understanding of relational databases and data modeling principles.
• Proven ability to rapidly…