Senior Quality Assurance Tester; ServiceNow

Overview

The Senior Quality Assurance Tester plays a critical role in ensuring the delivery of high-quality, reliable technology solutions for government stakeholders. This role is responsible for designing and executing comprehensive test scripts that validate system functionality, performance, and usability across all user stories and project deliverables. The Senior QA Tester delivers expert guidance on QA best practices, collaborates closely with developers and product teams, and provides detailed, actionable testing results.

Success in this role requires strong proficiency in Agile methodologies, the ability to manage testing activities within sprint timelines, and a thorough understanding of system functionality prior to development.

Remote

• Develop and execute detailed, end-to-end test scripts for all user stories and project components
• Provide recommendations on QA processes, standards, and continuous improvement
• Document and communicate clear pass/fail results, including defect details and replication steps
• Collaborate with developers to review findings, discuss issues, and validate resolutions
• Participate effectively in Agile ceremonies, ensuring all testing is completed within each sprint
• Work directly with stakeholders and technical teams to understand requirements and expected system behavior
• Navigate applications and systems efficiently to ensure full validation of intended functionality
• Contribute to pre-sprint readiness by confirming understanding of functionality before development begins

• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain a DHS Public Trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
• 6+ years of experience in quality assurance testing
• 3+ years experience testing all product backlog items (stories and tasks) and providing pass/fail documentation for each product backlog item

• 3+ years experience developing and implementing Software Quality Assurance Plans that conform to contract requirements
• 3+ years experience leading QA activities and ensuring compliance with applicable regulatory requirements
• 3+ years experience conducting regular system quality audits
• 3+ years experience reviewing and analyzing data and documentation related to system quality
• 3+ years experience authoring test scripts
• 2+ years experience working in an agile environment
• 2+ years experience creating test scripts for UAT
• Active DHS or DoW Public Trust clearance
• Experience with Service Now CSM, ITSM, and App Engine
• Experience working across multiple projects
• Has an active CSA

• Strong verbal and written communication skills
• Proactive and highly communicative
• Good understanding of basic system technologies as they relate to the project deliverables
• Experience working in a fast-paced environment

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