Help Desk Lead; Hybrid – Hands-On Team Coach
Job in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-05-03
Listing for:
Converged Security Solutions (Now Evolver)
Full Time
position Listed on 2026-05-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Project Manager, IT Support
Job Description & How to Apply Below
Converged Security Solutions (Now Evolver) in Reston, VA seeks a Help Desk Lead / Supervisor. This player/coach role requires expertise in user support, leading a team of help desk analysts, and driving service excellence. Responsibilities include hands-on troubleshooting, mentoring staff, and improving help desk processes. Ideal candidates have 5+ years in IT and experience with Microsoft 365 and Azure Active Directory.
Evolver offers a hybrid work environment and competitive benefits including health and retirement plans.
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