Engagement Manager

Description

Tyto Athene is hiring an Engagement Manager to join our growing team of Cloud and Compliance experts. We’re looking for an experienced professional to lead customer engagement and service delivery across our cloud and compliance program. This role requires someone proactive, flexible, and comfortable operating in fast-moving environments without rigid processes. If you have hands‑on experience delivering cloud, compliance, or infrastructure projects and a proven ability to manage SOWs, coordinate across technical teams, and keep customers satisfied, this is an excellent opportunity to grow in the cybersecurity, compliance, and cloud space.

Delivery Responsibilities:

• Own the project lifecycle from kickoff through closeout, including planning, scheduling, execution, monitoring, and transition to operations.
• Review and internalize each project’s SOW; ensure all work remains in scope while proactively managing scope changes, risks, dependencies, and customer expectations.
• Lead customer kickoff activities, including presenting kickoff materials, defining project objectives, establishing timelines, and outlining delivery plans and communication cadences.
• Develop and maintain detailed project plans, including milestones, deliverables, resource assignments, and risk/issue logs.
• Coordinate work across security engineers, build engineers, Sec Ops analysts, and compliance teams—acting as the central orchestrator for all delivery activities and cross‑functional alignment.
• Manage schedules, resources, and budgets across multiple concurrent projects; track progress against baselines and communicate status through weekly reports, dashboards, and leadership updates.
• Facilitate day‑to‑day project operations, including customer meetings, internal standups, and follow‑ups to ensure timely completion of tasks and resolution of blockers.
• Oversee project outcomes for compliance‑driven programs, including understanding vulnerabilities, POA&Ms, and FedRAMP/FISMA/NIST/CMMC requirements, and ensuring deliverables meet regulatory standards.

Continuous Monitoring (Con Mon) Responsibilities:

• Lead and manage ongoing Continuous Monitoring (Con Mon) activities for customers, ensuring monthly, quarterly, and annual compliance deliverables are completed accurately and on schedule.
• Coordinate evidence collection, artifact updates, vulnerability review cycles, and POA&Ms maintenance across engineering, Sec Ops, and compliance teams.
• Track and manage recurring Con Mon tasks in Git Lab, ensuring timely updates, ownership clarity, and closure of findings.
• Monitor system changes, configuration updates, and security events to ensure they are properly documented and reflected in compliance artifacts.
• Serve as the primary customer‑facing point of contact for Con Mon activities, including status updates, reporting, and audit preparation.
• Ensure continuous monitoring outputs meet FedRAMP/FISMA/NIST/CMMC requirements and are always audit‑ready.
• Identify trends, recurring issues, or systemic risks surfaced through Con Mon activities and drive remediation plans with internal teams.

General Delivery Responsibilities (continued):

• Track, manage, and resolve customer tasks and operational issues using Git Lab as the primary delivery, workflow, and ticketing platform.
• Ensure effective alignment, coordination, and accountability across all internal and external stakeholders, escalating issues when needed to maintain delivery momentum.