Sharepoint​/IT Support Specialist - TSSCI w​/Poly

Job Description

• Administer, maintain, and enhance SharePoint sites used by the program team
• Act as the central point of contact for IT support requests from Vantor and select government users
• Coordinate with the CIO and enterprise IT organizations to route, track, and resolve issues
• Manage user permissions, access controls, document libraries, and site content
• Ensure SharePoint sites follow organizational standards and support mission workflows
• Serve as the primary SharePoint admin for the team
• Schedule and facilitate CIO technical support meetings and follow ups
• Provide status updates and communications to users regarding issue resolution
• Navigate enterprise IT processes and systems to ensure timely support delivery
• Add and manage users within distribution lists and systems
• Assist with account setup, access requests, and general IT inquiries
• Take calls and respond to IT related requests from supported users
• No hands on hardware support, wiring, or physical device maintenance required

• SharePoint administration experience
• Prior experience in Help Desk, IT support, or enterprise IT environments
• Solid understanding of IT support workflows, ticketing systems, and escalation processes
• Comfortable serving as a liaison between users/customers and enterprise IT organizations
• Strong communication, coordination, and customer service skills
• Background in networking, systems administration, or IT architecture
• Experience supporting government or federal contracting environments
• Familiarity with enterprise CIO operations and support frameworks

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.