Deskside Support Technician in Reston, VA

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Virtual Service Operations is searching for a highly motivated and career-driven individual to join our growing team as Deskside Support Technician in Reston, VA. In this role you will provide End User Support and VIP Support.

• 4+ years of hands‑on IT support experience in deskside support, end‑user support, or field services roles
• Strong Mac support experience, including macOS troubleshooting, user profile support, software installs, printer mapping, peripheral support, OS upgrades, and performance troubleshooting
• Experience with JAMF for Apple device management, including provisioning, policy deployment, troubleshooting, and endpoint support
• Ability to work on‑site in Reston, VA five days per week
• Experience supporting Windows 10/11 endpoints in a mixed Mac/Windows environment
• Proven experience with break/fix support for laptops, desktops, docking stations, monitors, mobile devices, and common office peripherals

• Wired and wireless connectivity
• Microsoft 365 access, authentication, and Outlook/Teams issues
• Zoom or other conferencing tools
• Printers and peripheral devices
• Experience performing hands‑on onboarding/offboarding tasks, including device setup, swaps, collections, and user orientation
• Ability to perform physical remediation such as cabling, port checks, power checks, desk moves, and basic rack/closet inspections
• Familiarity with ticketing systems and ITSM workflows, including incident logging, prioritization, documentation, escalation, and closure
• Strong customer‑facing communication skills with the ability to support VIP and executive users professionally
• Ability to work independently on‑site as the primary local IT presence when required

• Experience supporting executive/VIP users in a white‑glove environment
• Experience with endpoint management platforms such as Intune, Kandji, or similar
• Experience with Microsoft 365 administration at the user support level, including Entra /Azure AD basics, MFA, password resets, and access troubleshooting
• Exposure to patching, endpoint protection, and security tooling such as Defender or EDR platforms
• Experience supporting virtual desktops or remote desktop environments
• Basic understanding of switches, firewalls, WAPs, and office network troubleshooting
• Prior MSP, managed services, or high‑volume support environment experience
• Experience in regulated or security‑conscious environments

• Must be within driving distance of Reston, VA and willing to work on‑site
• Pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem‑solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue‑centered co‑workers and clients.

• Ongoing learning and development opportunities to foster continuous growth.