Help Desk Technician

NVR, Inc. is seeking an ITHelp Desk Technician (Tier 1 Support) to work on site in Reston, VA

At NVR, our technology teams are at the forefront of innovation, delivering advanced tools and solutions that empower multiple business lines and support our mission to create exceptional living experiences for our customers. When you join NVR Technology, you become part of a collaborative, forward-thinking team that values creativity, fosters continuous learning, and is committed to helping you grow and achieve your career aspirations.

As a Help Desk Technician, you will work independently and with a highly collaborative team to support the software and hardware needs of NVR. In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell/Lenovo hardware and cloud-based solutions with exceptional customer service. This position follows a Monday–Friday schedule. With a strong growth mindset and desire to grow your career, this position is the gateway to a long technology career with NVR.

• Provide exceptional first-level technical support to NVR team members through the Help Desk
• Diagnose, troubleshoot, and resolve issues with Windows OS, Office, custom applications, and Dell/Lenovo hardware in a timely manner
• Manage ticket workflows by identifying, prioritizing, and escalating support requests from calls and Jira queues
• Monitor the network proactively to resolve issues and meet SLA targets
• Support the IT Services team with hardware and software deployments and upgrades
• Collaborate on IT initiatives that improve the end-user experience

• 2+ years in technical support, IT help desk or similar technical roles
• Experience with a Help Desk technical support team
• Hardware experience with Dell and Lenovo
• Experience installing and supporting Microsoft Windows operating systems, Office 2016+ programs
• Strong oral and written communication skills
• Ability to meet deadlines and manage multiple projects
• Preferred:
• Associate's or Bachelor’s degree in IT or a related field
• Microsoft Certification

• Competitive Compensation
• Home Purchase Discount
• Mortgage and Settlement Services Discounts
• Comprehensive Health, Life, and Disability Insurance
• 401(k) (Full-time employees are eligible to contribute immediately)
• Employee Stock Ownership Program
• Vacation and Holidays

In addition to the traditional benefits, we offer all our employees stock ownership through a profit-sharing trust as part of our retirement savings package.

View more about our exceptional culture and comprehensive benefits at

We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.