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User Support Specialist

Job in Reston, Fairfax County, Virginia, 22090, USA
Listing for: Vosper Thornycroft Group
Full Time position
Listed on 2026-05-23
Job specializations:
  • IT/Tech
    IT Support, Database Administrator, IT Consultant, Systems Administrator
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Overview

VTG is seeking a User Support Specialist to support National Security customers.

What will you do?
  • Design, develop, troubleshoot, and debug complex software applications.
  • Passionate about programming, passionate about quality and enjoy communicating and working with end-users.
  • Work in a team environment.
  • Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS).
  • Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.
  • Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance.
Do you have what it takes?

Required Qualifications:

  • Active TS/SCI with Polygraph.
  • Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
  • Associates and five or No degree and seven years related work experience.
  • Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.
  • Five years of experience with workflow design and management.
  • Five years of experience performing user account administration and user access control.
  • Five years of experience with scripting languages;
    Power Shell or Bash scripting experience most valued.
  • Three years of experience triaging system errors for a database-driven information system.

Desired

Qualifications:

  • 3 years of experience with SQL queries, Oracle DB experience and legacy applications / complex systems.
  • Familiarity with IT Service Management and Best Practices.
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