ServiceNow ITSM Modernization Lead
Job in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-05-27
Listing for:
Acuity, Inc.
Full Time
position Listed on 2026-05-27
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Acuity, Inc. seeks a dynamic Service Now Functional Lead to support a federal Service Now platform modernization initiative. In this role, you will lead functional analysis, alignment of ITSM processes, and coordination with stakeholders across the agency’s enterprise Service Now platform.
Your responsibilities include identifying and documenting ITSM requirements, collaborating with technical teams, and facilitating workshops to ensure system capabilities align with operational goals and best practices. A Bachelor’s Degree and at least five years of relevant experience are required.
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