IT Support Engineer

Job Title: IT Support Engineer

Location: Reston, VA (REQUIRED)

This role will provide frontline technical support to employees, ensuring a seamless end‑user experience across hardware, software, and workplace technology. You’ll play a key role in employee onboarding and offboarding, workstation lifecycle management, and the delivery of exceptional service, including white‑glove support for executive leadership. This is an excellent opportunity for a hands‑on IT professional who enjoys problem‑solving, working directly with users, and contributing to a collaborative, fast‑paced environment.

• Serve as the primary local IT support resource for workstation setup, deployment, and distribution
• Install, configure, upgrade, and troubleshoot workstation operating systems, desktop hardware, and peripheral devices for both on‑site and remote users
• Respond to user support requests, assess issues, and resolve technical problems efficiently and professionally
• Clearly communicate technical concepts and solutions to both technical and non‑technical users
• Support and participate in IT infrastructure and technology initiatives and projects
• Provide occasional white‑glove IT support for executive leadership
• Maintain accurate asset tracking and documentation
• Perform additional duties as assigned

• 2–3 years of experience in a Desktop Support or IT Support role, or an equivalent combination of education and hands‑on experience
• Strong customer service skills with a professional, approachable, and solutions‑oriented mindset
• Ability to work independently, manage priorities, and operate effectively with minimal supervision
• Excellent verbal, written, and problem‑solving skills
• Experience supporting Microsoft Windows and macOS environments
• Familiarity with common enterprise applications such as Microsoft 365, Slack, and Zoom

Compensation: $75-85K;
Commensurate with Experience

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.