Solution Consultant

Job Title: Staff Solution Consultant

Company: Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open and native cybersecurity platform helps organizations confront today’s most advanced threats.

Join an industry‑leading team performing challenging and meaningful work. Trellix is supporting a critical U.S. Public Sector customer in the planning, deployment, migration, operation, and sustainment of key endpoint security systems comprised of Trellix and third‑party technologies. The Endpoint Security Engineer (ESE) will report to the Senior Manager of the Professional Services Delivery team and serve as an onsite professional services consultant focused on daily deployments, operations, and maintenance of Trellix solutions in the customer environment, specifically Data Loss Prevention (DLP).

The consultant also serves as a cybersecurity subject‑matter expert and advises the customer on cybersecurity matters while communicating, coordinating, and facilitating problem resolution with Trellix Customer Success Managers, Technical Support Engineers, and Professional Services management.

• Oversee overall customer experience and successful delivery of services.
• Build and maintain strong customer relationships.
• Deploy, integrate, and operationalize Trellix’s Endpoint Detection and Response capabilities across a broad enterprise.
• Write technical documentation and briefings.
• Lead and/or participate in technical exchange meetings.
• Collaborate with end users as well as inter‑agency, intra‑agency, and internal Trellix stakeholders.
• Develop engineering artifacts such as system design diagrams, data flow diagrams, test plans, and test reports.
• Lead or participate in development testing, debugging, pre‑deployment testing, and post‑deployment testing.
• Lead or participate in certification, accreditation, and access & authorization processes.
• Lead or participate in deployment planning and execution.
• Analyze technical/integration requirements and develop technical solutions for customer review; integrate approved solutions into the customer's infrastructure.
• Lead or participate in system configuration, tuning, and policy development.
• Lead or participate in development of standard operating procedures (SOPs) and playbooks.
• Monitor and manage system health, status, availability, and functionality.
• Report on technical problems, operational problems, and end‑user/customer feedback.
• Analyze data and provide recommendations for solutions to operational and/or technical problems.
• Lead or participate in technical troubleshooting efforts and problem resolution, including assessment, hands‑on tasks, log reviews, performing triage tools, reviewing product documentation, and communicating with product support and development teams.

• Self‑motivated and passionate about cybersecurity and information technology.
• Experience with enterprise network technology planning, deployment, user migration, and operations.
• Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders.
• Demonstrated technical proficiency in cybersecurity operations, cybersecurity engineering, systems engineering, and/or Windows and Linux systems administration.
• Experience with Trellix Endpoint Security (ENS), ePolicy Orchestrator (ePO), Data Loss Prevention (DLP), Endpoint Detection and Response (EDR), Threat Intelligence Exchange (TIE), and Data Exchange Layer (DXL).
• Experience with Active Directory, databases, virtualization, cloud services (e.g., AWS, Azure), and enterprise networks.
• Background includes 5+ years in a technical capacity.
• Holds a B.S. or higher in a related technical field (e.g., computer science, information technology, engineering).
• Familiarity with cyber‑threat identification, management, mitigation, and response strategies.
• Holds an active TS/SCI clearance with full‑scope polygraph.
• Holds an active DoD 8570 or DoD 8140 compliant cybersecurity certification.

• Retirement plans
• Medical, dental, and vision coverage
• Paid time off
• Paid parental leave
• Support for community involvement

Trellix prohibits discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.