Manager, Core Mission Support Systems

Job Overview

Founded in 1936, the National Wildlife Federation has grown into America’s largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters. The mission is to unite all Americans to ensure wildlife thrive in our rapidly changing world through conservation, habitat and waterway restoration, expanded outdoor opportunities, and environmental justice.

The National Wildlife Federation is seeking a Manager, Core Mission Support Systems to join our Data and Technology department in Reston, Virginia. This role reports to the Director of Online Operations and Projects and oversees systems that support core mission functions such as Governance, Legal, People, Program Operations, and Finance.

• Manage a portfolio of SaaS systems (Agiloft, Airtable, Board Effect, OnSolve, Docu Sign) and future HRIS/ERP implementations. Understand business processes within each platform and oversee access, permissions, identity management, security, and advanced configuration.
• Conduct business process reengineering with super‑users to identify gaps and propose technical, process, or training solutions. Translate user requirements into technical specifications.
• Serve on project teams for large‑scale platform implementations, new functionality, or process redesigns.
• Create requirements documents, training materials, and testing scripts. Design and lead testing for new platforms or features.
• Act as subject‑matter expert for integrations between portfolio platforms and other systems. Maintain documentation of data flow and update integrations as needed.
• Troubleshoot platform issues, communicate with users, and surface improvement opportunities.
• Perform regular data integrity checks and resolve data issues.
• Serve as main point of contact for platform vendors, monitor vendor roadmaps, and communicate changes or downtime to users.
• Coordinate response to system incidents, including outages or cybersecurity events.
• Manage the Core Mission Support System Specialist.

• 3‑5 years of experience in business or systems analysis and digital transformation or business process reengineering.
• 3‑5 years managing platforms, serving as user liaison, and coordinating with technical staff and vendors.
• Superior interpersonal, written, and communication skills.
• Aptitude for learning new technology and platforms.
• Experience developing user requirements, documentation, and process analyses.
• Ability to facilitate groups, prioritize competing projects, and be flexible and agile in a changing environment.
• High emotional intelligence and functional acumen.
• Ability to work independently and integrate with multiple teams.

Cognitive and intellectual requirements: interpretation, application, and analysis of complex information, policies, and concepts; sound judgment; sustained attention; and effective communication with stakeholders.

• Maintain focus while using a computer or attending meetings.
• Operate standard office equipment.
• Communicate in person, on the phone, and via electronic or virtual platforms.
• Operate within an office or remote environment to access files, meetings, or equipment.
• Work is performed primarily in an office or remote setting with extended screen time and virtual meetings.

Salary range: $75,000 – $85,000, commensurate with experience.

• Paid time off:
  Three weeks of vacation that accrues with a full‑time schedule, unlimited wellbeing days, and 11 holidays.
• Paid winter break from December 25 to January 1.
• Up to 16 weeks of fully paid Family and Medical Leave.
• Low‑cost health, dental, and vision insurance; in‑network mental health coverage.
• Free therapist services.
• Pet insurance and discount perks.
• Immediate retirement plan match and vesting.

To be eligible for this role you must be a U.S. citizen or hold valid work authorization to work in the U.S.

We are an equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.