Program Manager

Position:
Program Manager

Location:

Hybrid or Remote

Terms:

Full Time

Clearance: U.S. Citizenship Preferred;
Ability to Obtain Public Trust

Travel: 0–10%

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values:
Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter.

RIVA Solutions is seeking a Program Manager to oversee delivery and operational management for Federal web services and information resources support. The ideal candidate will manage cross‑functional teams, contract performance, stakeholder relationships, financial reporting, risk management, quality assurance, and strategic modernization initiatives. This role is responsible for ensuring high‑quality service delivery, customer satisfaction, and compliance with Federal standards while supporting the Federal client’s mission to disseminate healthcare research evidence through modern digital services.

• Provide overall program leadership, staffing oversight, delivery accountability, and day‑to‑day management for Federal web services and information resources support task areas.
• Manage work assignments to address fluctuating workloads, stakeholder priorities, release schedules, modernization initiatives, and operational support needs.
• Serve as the primary client interface with the Contracting Officer Representative, Task Order Officer, Government stakeholders, and partner contractors.
• Facilitate status meetings, sprint and release reviews, milestone demonstrations, leadership briefings, and stakeholder coordination sessions.
• Prepare monthly reports covering activities, deliverables, budgets, financial status, workloads, risks, issues, staffing, accomplishments, and planned work.
• Ensure effective collaboration among contractor staff, Government personnel, Federal client program offices, Federal client IT, Federal IT operations stakeholders, hosting vendors, and partner contractors.
• Identify schedule, cost, quality, staffing, security, accessibility, and technical risks; recommend mitigation strategies and elevate issues as needed.
• Oversee Agile/Scrum and Kanban delivery practices, backlog management, sprint planning, retrospectives, and continuous improvement activities.
• Manage quality assurance, accessibility compliance, content quality, performance metrics, deliverable reviews, and corrective action planning.
• Support contract compliance, staffing plans, onboarding, transitions, knowledge transfer, SOP development, resource forecasting, and performance management.
• Coordinate strategic roadmap planning for Drupal/WCMS modernization, website consolidation, AI/search initiatives, data visualization, accessibility, and IR service improvements.

• Demonstrated experience managing Federal IT, web services, digital communications, information resources, or public health‑related programs.
• Experience managing multi-disciplinary teams including project managers, developers, UX/content strategists, web administrators, QA testers, accessibility specialists, librarians/IR staff, analysts, and infrastructure resources.
• Strong knowledge of PMBOK‑aligned project management, Agile/Scrum or Kanban delivery, risk management, communications management, quality management, and…