Web Administrator

Description

Position:
Web Administrator

Location:

Hybrid or Remote

Terms:

Full Time

Clearance: U.S. Citizenship Preferred;
Ability to Obtain Public Trust

Travel: 0–10%

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA. We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference.

We don’t just develop solutions—we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values:
Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter.

RIVA Solutions is seeking a Web Administrator to support Federal client web operations and digital services. The ideal candidate will manage Web Admin requests, support content publishing and maintenance activities, coordinate with cross-functional teams, and ensure timely communication and issue resolution for stakeholders. This role supports content operations, ticket management, quality control, accessibility, and operational reporting within a fast-paced Federal web environment.

• Monitor the Web Admin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution.
• Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work.
• Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures.
• Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates.
• Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments.
• Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes.
• Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations.
• Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles.
• Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity.

• Experience using Drupal, Word Press, SharePoint, or another WCMS to post, update, format, and maintain web content.
• Experience with ticketing systems such as Jira, Service Now, Zendesk, or comparable tools, including intake, triage, routing, and status tracking.
• Basic understanding of HTML, CSS, web publishing workflows, metadata, redirects, broken link management, and content quality control.
• Strong customer service, written communication, organization, follow-up, and prioritization skills.
• Familiarity with Section 508/WCAG concepts and basic accessibility checks for web pages and documents.
• Ability to collaborate across content, technical, QA, and Government stakeholder groups in a fast-paced web operations environment.

• Experience supporting Federal public-facing websites, Federal client websites, or healthcare/scientific content.
• Experience with Jira/Confluence administration, Agile/Kanban boards, Google Analytics, DAP, Browser Stack, WAVE, Axe, Lighthouse, or Gov Delivery/Granicus.
• Experience writing SOPs, user guides,…