Technical Lead, IT​/Tech, Technical Writer

Position:
Technical Lead / Business Analyst

Location:

Hybrid or Remote

Terms:

Full Time

Clearance: U.S. Citizenship Preferred;
Ability to Obtain Public Trust

Travel: 0-10%

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions - we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values:
Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter.

RIVA Solutions is seeking a Technical Lead / Business Analyst to support a Federal web modernization and digital services program. The ideal candidate will combine hands‑on technical leadership with strong business analysis skills to translate stakeholder needs into clear requirements, user stories, technical tasks, and high‑quality digital solutions.

This role will work closely with Government stakeholders, product owners, UX and content teams, developers, QA testers, accessibility specialists, web administrators, and infrastructure resources. The Technical Lead / Business Analyst will help guide requirements discovery, backlog refinement, solution design, development coordination, testing support, and release readiness for secure, responsive, maintainable, and accessible web products in a Federal environment.

• Serve as a bridge between Government stakeholders, business users, UX/content teams, developers, QA, accessibility specialists, and infrastructure resources to support web modernization and digital services delivery.
• Elicit, analyze, document, and validate business requirements, functional requirements, technical requirements, user stories, acceptance criteria, workflows, process flows, and decision points.
• Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint‑ready stories, testable acceptance criteria, and implementation plans.
• Lead or support technical design discussions for Drupal/WCMS enhancements, content models, templates, APIs, integrations, search features, analytics, data feeds, forms, microsites, landing pages, and web applications.
• Guide developers in applying Drupal/WCMS best practices, secure coding practices, reusable component patterns, responsive design, Section 508/WCAG accessibility practices, and Federal web standards.
• Coordinate development activities, code reviews, peer reviews, release planning, deployment coordination, defect resolution, and rollback planning in collaboration with technical and project leadership.
• Support legacy site migrations, WCMS upgrades, content consolidation, redirects, metadata, taxonomy, search behavior, content validation, and migration readiness activities.
• Facilitate Agile ceremonies and working sessions including backlog grooming, sprint planning, daily standups, sprint reviews, retrospectives, stakeholder demos, and requirements walkthroughs.
• Partner with QA and Trusted Tester resources to confirm that implemented features satisfy requirements, function across browsers and devices, and meet accessibility and usability expectations.
• Document technical dependencies, risks, assumptions, issues, change impacts, release notes, training inputs, SOPs, and user support materials as needed.
• Analyze production issues, user feedback, analytics findings, public inquiry trends, and operational tickets to identify root causes and recommend improvements.
• C…