Web Administrator

Position Overview

RIVA Solutions is seeking a Web Administrator to support Federal client web operations and digital services. The ideal candidate will manage Web Admin requests, support content publishing and maintenance activities, coordinate with cross‑functional teams, and ensure timely communication and issue resolution for stakeholders. This role supports content operations, ticket management, quality control, accessibility, and operational reporting within a fast‑paced Federal web environment.

• Monitor the Web Admin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution.
• Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work.
• Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures.
• Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates.
• Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments.
• Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes.
• Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations.
• Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles.
• Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity.

• Experience using Drupal, Word Press, SharePoint, or another WCMS to post, update, format, and maintain web content.
• Experience with ticketing systems such as Jira, Service Now, Zendesk, or comparable tools, including intake, triage, routing, and status tracking.
• Basic understanding of HTML, CSS, web publishing workflows, metadata, redirects, broken link management, and content quality control.
• Strong customer service, written communication, organization, follow‑up, and prioritization skills.
• Familiarity with Section 508/WCAG concepts and basic accessibility checks for web pages and documents.
• Ability to collaborate across content, technical, QA, and Government stakeholder groups in a fast‑paced web operations environment.

• Experience supporting Federal public‑facing websites, Federal client websites, or healthcare/scientific content.
• Experience with Jira/Confluence administration, Agile/Kanban boards, Google Analytics, DAP, Browser Stack, WAVE, Axe, Lighthouse, or Gov Delivery/Granicus.
• Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.
• Certified Scrum Master (CSM), Google Analytics training, or accessibility training preferred.

$85K

• Paid Time Off / Sick Leave
• Health, Dental, and Vision Coverage
• Life Insurance
• 401(k) Retirement Plan with Company Match
• HSA/FSA Spending Accounts
• Long‑ and Short‑Term Disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex (Flexible Hours and Hybrid Support, where applicable)
• Additional Workplace Benefits

RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class.

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