Technical Lead, IT​/Tech, Technical Writer

Position:
Technical Lead / Business Analyst

Location:

Hybrid or Remote

Terms:

Full Time

Clearance: U.S. Citizenship Preferred;
Ability to Obtain Public Trust

Travel: 0–10%

RIVA Solutions is seeking a Technical Lead / Business Analyst to support a Federal web modernization and digital services program. The ideal candidate will combine hands‑on technical leadership with strong business analysis skills to translate stakeholder needs into clear requirements, user stories, technical tasks, and high‑quality digital solutions.

• Serve as a bridge between Government stakeholders, business users, UX/content teams, developers, QA, accessibility specialists, and infrastructure resources to support web modernization and digital services delivery.
• Elicit, analyze, document, and validate business requirements, functional requirements, technical requirements, user stories, acceptance criteria, workflows, process flows, and decision points.
• Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint‑ready stories, testable acceptance criteria, and implementation plans.
• Lead or support technical design discussions for Drupal/WCMS enhancements, content models, templates, APIs, integrations, search features, analytics, data feeds, forms, microsites, landing pages, and web applications.
• Guide developers in applying Drupal/WCMS best practices, secure coding practices, reusable component patterns, responsive design, Section 508/WCAG accessibility practices, and Federal web standards.
• Coordinate development activities, code reviews, peer reviews, release planning, deployment coordination, defect resolution, and rollback planning in collaboration with technical and project leadership.
• Support legacy site migrations, WCMS upgrades, content consolidation, redirects, metadata, taxonomy, search behavior, content validation, and migration readiness activities.
• Facilitate Agile ceremonies and working sessions including backlog grooming, sprint planning, daily standups, sprint reviews, retrospectives, stakeholder demos, and requirements walkthroughs.
• Partner with QA and Trusted Tester resources to confirm that implemented features satisfy requirements, function across browsers and devices, and meet accessibility and usability expectations.
• Document technical dependencies, risks, assumptions, issues, change impacts, release notes, training inputs, SOPs, and user support materials as needed.
• Analyze production issues, user feedback, analytics findings, public inquiry trends, and operational tickets to identify root causes and recommend improvements.
• Communicate technical concepts, tradeoffs, risks, and recommendations clearly to both technical and non‑technical stakeholders.

• Experience supporting web modernization, digital services, CMS/WCMS, application development, or public‑facing website programs.
• Experience performing business analysis activities including requirements elicitation, process analysis, user story development, acceptance criteria definition, backlog management, and stakeholder facilitation.
• Hands‑on technical understanding of Drupal or comparable WCMS platforms, web applications, APIs, integrations, HTML5, CSS, JavaScript, responsive design, and modern web development practices.
• Experience coordinating developers, QA testers, UX/content staff, accessibility specialists, and client stakeholders in an Agile/Scrum or Kanban delivery environment.
• Working knowledge of Section 508/WCAG, W3C standards, mobile responsiveness, accessibility remediation, browser compatibility and Federal digital service expectations.
• Experience with Jira, Confluence, or comparable tools for backlog management, requirements traceability, defect tracking, collaboration, and reporting.
• Ability to write clear requirements documents, user stories, meeting notes, process flows, technical summaries, release notes, SOPs, and stakeholder communications.
• Strong analytical, communication, facilitation, problem‑solving, organization, and customer‑service skills.

• Experience supporting Federal, HHS, healthcare, public health, scientific…