Project Engineer, Technical Support

Content Guru is a world-leading cloud customer service provider. Our seamless omni-channel solutions have supported businesses across the globe in providing exceptional customer service. As we expand globally, we are looking for a Project Delivery Engineer to join our exceptional team in Reston.

The Project Delivery Engineer prepares and equips systems to provide new services to users, working within provisioning frameworks and quality assurance mechanisms to build and deliver exciting and powerful services for a huge range of clients. The Project Delivery Engineer is an entry level role, ideal for a talented technical graduate looking to carve out a career in technology.

As a Project Delivery Engineer, you will be responsible for:

Configuring Services

• Configure aspects of a customer's services for omni-channel cloud communications.
• Manage customer's telephony and omni-channel estate.

Multi-task

• Manage and execute a large number of concurrent provisioning projects, while tracking & analysing progress.
• Ensure the technical tasks in the provisioning process are handled quickly and efficiently.
• Utilise knowledge and understanding of test tools, methodologies and techniques.
• Prepare, maintain and execute test plans and scripts for storm® services, with the ability to adapt to customer requirements.

Effective communication

• Liaise with Project Managers to ensure delivery dates are met, and to resolve order processing issues and account enquiries, providing regular and proactive updates.
• Communicate in a clear and concise manner without using technical jargon.
• Interpret customer orders.

The successful candidate will demonstrate:

• Bachelor's Degree or equivalent in a STEM, Computer Science or related subject, or substantial alternative experience.
• A genuine interest in a career in technology.
• Strong analytical and customer service skills.
• Strong levels of ICT skills/computer literacy.
• Good oral and written skills.
• Strong problem solving skills.

About the Company:

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Greece, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.