Software ServiceNow Admin
Job in
Reston, Fairfax County, Virginia, 22096, USA
Listed on 2026-06-02
Listing for:
CACI International
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, IT Consultant, Systems Administrator, IT Business Analyst
Job Description & How to Apply Below
Software Service Now Admin
Job Category:
Information Technology
Time Type:
Full time
Minimum Clearance Required to Start:
Secret
Employee Type:
Regular
Percentage of
Travel Required:
Up to 10%
Type of Travel:
Continental US
* *
* *
* The Opportunity:
*
* CACI is seeking a skilled and dedicated Software Service Now Admin with a strong specialization in Software Asset Management (SAM Pro) supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role is crucial for providing support related to the government optimizing their software footprint, ensuring license compliance, reducing costs, maintaining their software assets and enhancing the overall efficiency of the software asset lifecycle.
The successful candidate will be responsible for responding to requests, addressing issues, performing maintenance and optimizing Service Now SAM Pro, and ensuring the integrity of our software asset data from various sources. The ideal candidate will possess a deep understanding of software licensing models, IT Asset Management best practices, and the technical expertise to maximize the value of the software asset management solution.
** Responsibilities:*
* +
** Service Now SAM Pro Management & Optimization:*
* + Configure, maintain, and optimize all aspects of Service Now SAM Pro, including software models, entitlements, licenses, discovery maps, and software installations.
+ Provide support for license reconciliation, potential compliance gaps, and optimization requests.
+ Administer and manage software asset life cycles within SAM Pro, from procurement and deployment to retirement and disposal.
+ Provide operational support for Publisher Packs (e.g. Microsoft, Oracle, IBM, Adobe) to ensure accurate calculation of complex license metrics.
+ Troubleshoot and refine SAM-related dashboards, reports, and metrics to provide actionable insights into license compliance, spend, and optimization opportunities.
+ Support software contract management, service catalog, procurement and other supporting processes within Service Now, linking contracts to entitlements and assets.
+
** Data Integration & Quality Assurance:*
* + Provide support for and troubleshoot integrations (e.g., import sets, transform maps, APIs, integrations with discovery tools like SCCM, AD etc.) to ingest comprehensive software asset data into Service Now SAM Pro.
+ Follow and identify opportunities to improve data quality processes, including validation, cleansing, and normalization.
+ Troubleshoot and resolve data discrepancies and integration issues impacting SAM Pro.
+
** Service Now Platform Administration & Development:*
* + Perform routine Service Now platform administration tasks including user/group management, ACLs, UI policies, business rules, client scripts, and workflow/Flow Designer configurations.
+ Manage and troubleshoot incidents and service requests related to SAM Pro functionality and data integrations.
+ Assist with Service Now platform upgrades, patching, and testing to ensure SAM Pro functionality is preserved and enhanced.
+ Develop and maintain technical documentation, standard operating procedures (SOPs), and user guides for SAM processes and configurations.
+ Adhere to Service Now best practices and ITIL framework principles.
+
** Stakeholder Collaboration & Strategic Support:*
* + Collaborate effectively with IT Asset Management, Procurement, Finance, Application Owners, and other IT teams to support software asset management.
+ Provide expertise and guidance on software licensing models, SAM best practices, and the capabilities of Service Now SAM Pro.
+ Participate in requirements gathering, solution design, and testing phases for new SAM initiatives and platform enhancements.
*
* Qualifications:
*
* _
Required:
_
+ Ability to obtain and maintain a Secret clearance
+ 10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience).
+ 3+ years of hands-on experience as a Service Now Administrator.
+ 2+ years of dedicated, in-depth experience specifically with Service Now Software Asset Management Professional (SAM Pro), including configuration,…
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