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Service Desk - TS/SCI
Job in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-06-03
Listing for:
ZP Group
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location:
Reston, VA (onsite)
Responsibilities:
* Responds to basic customer problems, issues, requests.
* Operates as the entry point for customers, documents, notifies proper department/desk,
* Escalates as necessary, and tracks and follows up on all incidents.
* Demonstrates technical qualities with exceptional customer service in daily responsibilities.
* Resolves system issues with various diagnostic tools
* Mitigates issues within the internal system
* Resolves incident tickets
Qualifications:
* Active TS/SCI
* 2+ years of IT professional experience
* Experience in Power Shell
* Security+ certificate
* Excellent customer service skills
Compensation:
* Salary Range: $70,000 - $105,000 based on experience
* Comprehensive Benefits:
Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package
/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, Service Now
#LI-JB1
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