IS&T Field Lead

** Requisition :  293592*
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** Relocation Authorized:  National - Family*
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** Telework Type:
Full-Time Office/Project*
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* Work Location:

Clay, NY*
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** Salary Range: $105,000 - $160,200 annually (Determined by function, education, experience, and qualifications of the applicant.)*
* # Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure;
Nuclear, Security & Environmental;
Energy;
Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our  Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our  extraordinary teams building inspiring projects  in our  Impact Report .

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Job Summary:

Bechtel's Manufacturing and Technology (M&T) Business Unit is designing, building and commissioning a semiconductor fab in Clay, NY. M&T is an exciting and growing business unit that serves customers in the semiconductor, datacenter, life sciences, and electric vehicle markets. M&T strives to exceed our customer objectives through utilizing our agility, innovative technologies, and world class talent. M&T solves the industry's toughest challenges, building both our company and the world for the future.

Headquartered in Reston, Virginia, the M&T global business unit also includes colleagues working in Arizona, Ohio, Texas, India, and additional project locations around the world.

We are seeking an Information Systems & Technology (IS&T) Field Lead to join the IS&T team located at the project construction site in Clay, New York. The IS&T Field Lead will work with a group of IS&T Technicians who provide support for IS&T infrastructure and services across both the site and field offices.

The IS&T Field Lead oversees a complex, large-scale hybrid cloud and on-premises infrastructure. This includes managing technical guidance for support tickets, providing executive-level white glove services, resolving complex technical issues, and implementing technical solutions. In addition to these duties, the IS&T Field Lead leverages their technical experience to personally deliver a broad spectrum of end-user support, including the administration and management of cloud-based services and physical hardware assets as required.

This position is also responsible for managing upgrades and new technology projects, ensuring smooth operation and continuous improvement of IS&T systems at the project site.

# Major Responsibilities:

+ Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customer satisfaction; and recommends process improvement / workflow automation solutions

+ Develops IT support guides, training material and shares knowledge, ensuring IT teams know how to configure and support any deployed solutions

+ Coordinates and leads special projects and tasks with cross-functional teams on as needed basis

+ Provides proactive executive white glove support globally (direct as well as remote).

+ Responsible for reporting on metrics

+ Identifies support staff skills gaps, training needs, and provides coaching & feedback to cover technical challenges as needed

+ Follows the established technology standards, policies, support processes and security requirements

+ Conducts project reviews on schedule, prepares and issues progress reports, raises and/or escalates any identified issues to the appropriate level for action

+ Performs technical support actions, including, but not limited to:

+ Endpoint configuration (PCs as well as mobile devices), deployment and upgrade

+ Deploy and support standard collaboration technologies (O365) such as Microsoft Teams, One Drive

+ Troubleshoot Teams and HP/Poly video conferencing endpoints and smart displays like Surface Hubs

+ Perform device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and Service Now

+ Resolve incidents, request and tasks for deployed infrastructure services to end-users, including resolving complex problems

+ Supports computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions)

+ End-user hardware assets and configuration life cycle management through tools like Service Now

+ Performs moves, adds, and changes

+ Travels to offices / job sites for short term project support as needed.

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Education and Experience…