Operations Manager

** Description*
* The Operations Manager provides leadership and execution oversight for enterprise operational support services under the SEC ISS2 contract, with responsibility across Data Centers, the Enterprise Operations Center/Network Operations Center (EOC/NOC), and Disaster Recovery (DR) functions. This role ensures reliable 24x7x365 operations, incident response coordination, and service restoration aligned to SEC continuity and service-level objectives. The position translates program-level plans into detailed team assignments, drives delivery across operations work streams, and establishes standards and procedures for consistent execution.

The Operations Manager is accountable for progress tracking, risk management, and clear operational reporting to SEC stakeholders.

** PRIMARY RESPONSIBILITIES*
* ** Operations Leadership and Work Execution*
* - Manage day-to-day operational support across SEC Data Center, EOC/NOC, and DR teams.

- Assign tasks, priorities, and deliverables to ensure timely completion of contract requirements.

- Translate high-level operational and project plans into detailed team-level assignments.

- Organize, direct, and coordinate multi-team execution across routine operations and planned changes.

** Incident, Outage, and Recovery Management*
* - Oversee incident detection, triage, escalation, and coordination to restore service with minimal mission impact.

- Lead operational response for major incidents and outages, including cross-functional coordination.

- Direct disaster recovery readiness activities and support continuity objectives.

- Ensure incident follow-up actions are tracked through completion.

** Standards, Procedures, and Service Quality*
* - Create, implement, and maintain operational standards and procedures for repeatable service delivery.

- Establish and enforce procedures for monitoring, escalation, shift handoff, and operational reporting.

- Ensure operational activities align with established contract and program requirements.

- Drive continuous improvement across operational processes and team execution.

** Program Tracking and Stakeholder Communication*
* - Monitor and report status of project/work plans, dependencies, risks, and deliverable completion.

- Provide regular operational updates to SEC and program leadership on performance, issues, and mitigation actions.

- Coordinate with infrastructure, service management, and security stakeholders to align operations with policy and contract expectations.

- Support staffing readiness for on-call, surge, and after-hours operational requirements.

** REQUIRED QUALIFICATIONS*
* Citizenship/Work Authorization:
Must meet contract requirements.

Clearance:
Ability to obtain and maintain SEC Public Trust (or higher if required).

** EDUCATION*
* - Bachelors degree in Information Technology, Computer Science, Engineering, or a related field.

** EXPERIENCE*
* - Minimum 12 years of related IT operations experience, including at least 10 years managing and leading teams providing operational support to Data Centers, the Network Operations Center (NOC)/Enterprise Operations Center (EOC), and Disaster Recovery (DR).

- Demonstrated experience organizing, directing, and coordinating the planning and execution of operational tasks and deliverables.

** TECHNICAL SKILLS*
* - Operational support management across Data Centers, EOC/NOC, and DR environments

- Task assignment, workforce coordination, and deliverable management

- Ability to organize, direct, and coordinate planning and execution of assigned work

- Development and implementation of operational standards and procedures

- Translation of high-level work plans into detailed team assignments

- Monitoring and tracking progress of projects and work plans

** PREFERRED QUALIFICATIONS*
* - Experience supporting SEC or other U.S. federal civilian agency enterprise IT operations contracts.

- Experience leading 24x7x365 operations teams across geographically distributed environments.

- Hands-on experience with ITSM and monitoring platforms (e.g., Service Now, Datadog, or equivalent).

- Experience leading DR exercises and operational readiness activities across on-premises and cloud-connected environments.

- Strong working knowledge of ITSM/ITIL-aligned service management and continuous service improvement practices.

- ITIL 4 Foundation (or higher)

- PMP

- CompTIA Security
** WORK ENVIRONMENT / OTHER*
* Operational Support:
May require participation in on-call or surge support activities depending on operational needs.

Location:

Telework (subject to SEC and contract direction).

Travel:
As required per contract direction with preferred candidates within 200 miles of Washinton, DC.

SECISS2

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