Change Management And Communications Manager; Ci Polygraph

North Hill Technology Resources has a need for a Change Manager to support a Federal Program in Reston, VA. This direct‑hire role offers excellent compensation and benefits. A TS/SCI Clearance and current CI Polygraph are required.

On‑Site, Reston, VA

Our client, a leader in the Intelligence Community, seeks a strategic and results‑driven Change Manager to support business system modernization initiatives. The role leads the design, implementation, and oversight of change‑management and operational‑readiness strategies to ensure successful adoption of process and technology changes. The candidate will drive operational readiness, lead eLearning initiatives, and oversee a portfolio of internal‑use software to align with business goals and integrate across teams.

• Change Management Strategy & Execution
  • Develop and implement comprehensive change‑management plans to support major transformation initiatives and technology rollouts.
  • Conduct stakeholder impact assessments and create engagement strategies that support user adoption and minimize resistance.
  • Lead just‑in‑time learning and knowledge resource initiatives.
  • Coordinate with business teams to ensure consistent eLearning and messaging and a positive transition experience.
• Operational Readiness
  • Lead operational readiness planning and execution to ensure teams, systems, and processes are prepared for implementation.
  • Identify risks, gaps, and dependencies that may impact readiness, and work cross‑functionally to resolve issues ahead of deployment.
  • Develop readiness metrics and reporting to track progress and drive accountability.
• Internal Use Software Portfolio Management
  • Manage the lifecycle of internal‑use software (IUS) projects, including customer requirements assessment, prioritization, and management on behalf of the client.
  • Collaborate with technical teams, business stakeholders, and product owners to ensure quarterly and annual validation of IUS.
• Stakeholder Engagement & Leadership
  • Act as a change advocate across the organization, engaging with team leadership to ensure alignment across change efforts.
  • Facilitate working groups, steering committees, and project team meetings as needed to communicate change progress and gather feedback.
  • Mentor and coach team members and stakeholders in best practices for managing organizational change.

• Expert knowledge of change management, and operational readiness planning and execution.
• Strong interpersonal and communication skills, with a proven ability to influence and lead across functions.
• High‑level proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio).
• Ability to use SharePoint and collaboration tools (e.g., MS Teams, IC Connect).
• Experience with Service Request/Trouble Ticketing system applications (e.g., Jira, Service Now).
• Experience managing or supporting IT modernization initiatives a plus.
• Proficiency in change management methodologies.
• Work with higher‑level program managers to provide effective and efficient management of the contractor’s effort.

• U.S. citizenship
• Current TS/SCI
• Current CI polygraph
• Master’s degree preferred
• 14+ years of relevant experience in change management, program/project management, or related roles

• Certification in Change Management (e.g., Prosci, CCMP)
• PMP or equivalent project management certification
• Experience with Agile methodologies or product management frameworks
• Experience in a highly regulated or government contracting environment