Sr. ServiceNow Developer​/Platform Engineer

Mission Hires is partnering with a $1.5B+ global, publicly traded leader in internet infrastructure and cybersecurity to hire a Senior Service Now Developer / Platform Engineer. In this hybrid Reston, VA role (2 days/week onsite), you will own platform strategy, architecture, and end-to-end delivery across ITSM, ITAM, CMDB, Sec Ops, GRC, and more—driving innovation, scalability, governance, and measurable business outcomes. Ideal candidates bring 10+ years of Service Now engineering leadership, deep hands‑on development and integration expertise, and the ability to influence executive stakeholders.

Competitive compensation includes stock options, bonus, ESPP, and comprehensive benefits. US Citizens/GC only; sponsorship unavailable.

• Lead overall Service Now platform architecture and solution design aligned to business goals and best practices
• Define and own the Service Now platform roadmap ensuring scalability, performance, stability, and audit compliance
• Drive end-to-end implementations across Core, ITSM, ITAM, CMDB, Sec Ops, GRC, TPRM, and related modules
• Design and optimize workflows, integrations, and custom modules/apps to extend platform capabilities
• Manage platform upgrades and ensure adherence to enterprise security and compliance standards
• Provide technical guidance for configuration, customization, scripting, and Service Portal development
• Establish technical governance, coding standards, and platform best practices
• Create and maintain solution documentation, technical/process knowledge bases, and training materials
• Mentor and guide Service Now engineers; foster a collaborative, high-performance culture
• Partner with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and value
• Engage executive leadership to translate objectives into measurable Service Now solutions
• Coordinate project status, risks, and milestones with Service Now team management
• Implement Dev Ops practices for Service Now automation and CI/CD where applicable
• Continuously improve platform performance and operational efficiency; meet strict deadlines
• Stay current on Service Now releases and trends; proactively apply new capabilities
• Cultivate a safe environment for experimentation and innovation to solve organizational challenges

• 10+ years of hands‑on Service Now platform development experience with deep expertise in ITSM, ITAM, and CMDB
• Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and Change processes
• Proven architecture and design experience including workflows, custom apps, and complex integrations
• Demonstrated leadership of technical teams through full project life cycles on large-scale initiatives
• Expert scripting within Service Now and Service Portal; strong API/Integration Hub/Spokes integration skills
• Ability to balance out-of-the-box vs. custom solutions; understand attribute impacts on functionality
• Experience with Agile, Scrum, and Kanban delivery methodologies
• Excellent communication skills to present complex technical concepts to business leaders and stakeholders
• Experience with Sec Ops, GRC, ITOM is a plus
• Perl/Python programming in Linux environment is a plus
• Must reside within a reasonable commute to Reston, VA or be motivated to relocate prior to start (hybrid 2x/week onsite; remote or delayed relocation not available)
• US Citizen or Green Card holder; sponsorship not available
• Bachelor’s degree in IT, Business, or related field preferred or equivalent work experience
• Preferred certifications:
  Service Now CIS (ITSM, ITAM or similar), CSA, CAD, ITIL v3/v4, Certified Technical Architect (CTA)