Lead Systems Engineer; Hybrid

PURPOSE: Defines, designs and develops system requirements. Performs trade‑off analysis of performance, life‑cycle cost, risk, producibility, and other system or program requirements. Assesses architecture and current hardware limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility. Coordinates design of subsystems and integration of total system. Defines system support requirements to include monitoring, capacity, staffing and patching/updating.

Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems design.

The candidate is responsible for leading the infrastructure solution, implementation, and supporting the daily operations in Microsoft products such as Windows, Microsoft 365 suite of products, Active Directory and Exchange Server. Responsibilities include being the technical lead for Exchange and leading the day‑to‑day delivery and support of all End User services infrastructures, being the point of contact for End User Technologies, implementing hands‑on technology work needed to support solution delivery, applying systems integration, development, system design, maintaining, configuring, administering, project management and coordination of service.

• Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration.
• Develops and implements techniques to prevent system problems, troubleshoots incidents to recover services, and supports root cause analysis.
• Evaluates new systems by performing in‑depth tests, including end‑user reviews. Researches software and related products to support recommendations and purchasing. Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data; studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems. Develops system automation and integration of business processes.
• Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state‑of‑the‑art practices; participating in professional societies.
• Acts as a mentor for junior and senior team members.

• Bachelor’s Degree in Information Technology or Computer Science or, alternatively, four additional years of relevant work experience in lieu of a bachelor’s degree.
• Eight years of proven success overseeing the design, development, and implementation of software systems and applications.

• Extensive experience as primary engineer for Microsoft Exchange and Active Directory on‑premises, with expert knowledge of Internet email delivery technologies and anti‑spam techniques, and hands‑on experience with the data center and the cloud infrastructure.
• Experience delivering high‑quality operational support and customer service while adhering to service level agreements and ITSM processes (change, incident, problem, configuration management). Ability to interact professionally with internal and external clients, coordinate with IT infrastructure, operations, and security teams, and implement policies and technologies to maintain a stable environment.
• Experience managing Office 365 services of Exchange Online and hybrid configuration, ADFS and hybrid cloud identity, Power Shell and other automation tools, developing and implementing identity and access management practices, and strong knowledge of TCP/IP networking, routing, and security.

ITIL Foundations v3 within 180 days (preferred).

• Knowledge of programming languages and web‑based technologies.
• Proficiency in Microsoft Office applications.
• Ability to collaborate to solve technical problems across teams.
• Excellent communication skills, both written and verbal.
• Ability to gather technical requirements,…