Senior Customer Services & Information Technology Officer

Role

Their work depends on a Customer Services and Information Technology Officer joining our team to support government activities in Reston, VA.

As a Help Desk/Support Specialist supporting the customer, you will be trusted to provide both critical support in addressing complicated IT-related issues and exceptional customer service. In this role a typical day will include:

• Collaborating with a dynamic team of highly talented IT professionals to deliver exceptional customer service, resolve complicated IT-related issues through advanced troubleshooting, and expanding one’s technical expertise to accommodate the rapid development and enhancement of new and existing technologies.
• Collaborating with teammates and government customers to identify process improvements.
• Working independently to, specifically, troubleshoot the gamut of issues users experience with Apple products in a training environment.

• Active TS/SCI with full scope polygraph required ***
• Education:
  
  Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 6 years related experience.
• Technical skills:
  Troubleshooting Apple products, Mac Books, Apple TV's, iPads, Cisco Products.
• Security clearance level:
  Top Secret/SCI with Polygraph.

• Knowledge of McAfee, Microsoft Server 2016-Hyper‑V.

• Alignment to a mission‑critical role that directly impacts the customer’s ability to effectively execute its mission.
• Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
• Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.