Business Analyst-ServiceNow Implementations-Hybrid
Listed on 2026-06-28
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IT/Tech
Business Systems/ Tech Analyst, Scrum Master, IT Business Analyst, Systems Analyst
Our client is seeking a Business Analyst with Service Now implementation experience. This is a contract to hire position that requires going direct after 6 months to 1 year at $90,000 per year plus benefits.
Work Location and Interview Process- Hybrid Work: Onsite more in the beginning (1-2x per week) for training and collaboration. After a few weeks, flexible, but Sprint plannings every 2 weeks in person, and PI Planning every 6 weeks are required.
- Interview Process: Video then F2F is REQUIRED.
- Location: Candidates must reside in the Maryland, Virginia, or Washington DC area for frequent onsite meetings in Reston, VA. A final F2F interview in Reston, VA is required.
Seeking a Mid-Level Agile Business Analyst with Service Now CSM implementation experience! The Agile Business Analyst serves as a key liaison between business stakeholders and Agile delivery teams, ensuring that evolving business needs are continuously understood, prioritized, and translated into actionable user stories and product features. This role is responsible for facilitating Agile ceremonies, refining backlogs, and driving iterative delivery of value through close collaboration with Product Owners, Scrum Masters, developers, and QA teams.
The selected candidate must be comfortable writing Jira user stories for large agile teams (10 members). Expert-level knowledge with Jira is required.
Required Skills- 4 years as an Agile Business Analyst.
- Proven experience with Service Now CSM implementation. Ability to understand customer business requirements and translate that into Service Now features/stories.
- Ability to drive implementation with plans and conduct demos with the customers and leadership team.
- Education:
Bachelor's Degree (or an additional 4 years of relevant work experience in lieu of a degree). - Experience interacting with large scrum teams.
- Proven ability to deliver high-quality Agile artifacts and contribute to cost‑effective, value‑driven solutions.
- Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) and business analysis core competencies.
- Hands‑on experience creating 10‑15 user stories per week in JIRA (SME level knowledge required).
- Exceptional communication, facilitation, and stakeholder engagement skills.
- Ability to thrive in a fast‑paced, dynamic environment with shifting priorities and multiple concurrent initiatives.
- Experience with in a UI‑related product and basic knowledge of Webservices/RestAPIs.
- Health insurance/payor industry experience.
- Cloud/Dev Ops project experience.
- SAFe/Agile related certifications.
These positions are Contract‑To‑Permanent opportunities, offering career growth and stability with a premier Healthcare Insurance organization.
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