Technical BSA

Job Description

For immediate response, please send to [email protected] Updated WORD resume, desired salary rate, and best time to speak!

Service Now Business Systems Analyst

Reston, VA (HYBRID - 2 days onsite per week)

Direct Hire

• Authorized to work in the US & Bachelor’s Degree & 8+ years of experience OR Master’s & 6+ years of experience
• Extensive experience within Service Now modules
• Experience with Asset Management Software

• Manage backlog, gather requirements, design, test & support various implementations, enhancements, and upgrades on the Service Now platform with minimal supervision.
• Actively participate and collaborate in a mature operational model and help enhance processes.
• Collaborate tasks with vendor technical support, other internal systems teams, and project development staff to ensure successful COTs/SaaS integration implementation within the enterprise.
• Manage the Service Now/UCMDB/Flexera Discovery infrastructure, including schedules, credentials, mid-servers and patterns.
• Help design, test, and support RESTful web services, Linux and scripting environments, integrations, database, and server development.
• Support software and web architecture requirements analysis, testing and maintenance.
• Leverage deep functional knowledge to independently design and develop smart and innovative solutions to satisfy business requirements.
• Develop deep understanding of tie‑ins with other systems and platforms within the corporate systems landscape.
• Ensure key documentation is completed to a high standard and present technical information to senior management in a concise manner.
• Hands‑on ability to build quick prototypes/visuals to assist with high level product concepts and epic stories.
• Write and maintain strong unit, functional and integration tests ready to be automated in a continuous integration environment.
• Active participation in evolving our application platform to meet scaling, security, and compliance need.

• 8-10+ years of hands‑on experience working with multiple Service Now modules like ITSM, Change‑Incident‑Problem Management, Asset Management, CMDB, Release Management, GRC, or Vendor Risk Management.
• Experience in working on RESTful web services, Linux and scripting platforms and technical audit platforms is preferred.
• Experience in Software Asset Management (SAM) / IT Asset Management (ITAM) domain for both on‑prem and SaaS software platform, USU, SNOW License Manager or HP Asset Manager.
• Excellent analytical, problem‑solving skills with clear and concise communication – verbal and written.

• Certifications in Service Now administration is preferred.
• Software Asset Management (SAM) certification is a plus.
• Advanced Microsoft Excel, PowerPoint knowledge is a plus.
• Exposure to collaboration tools such as SharePoint, Confluence and Jira.
• Able to perform the complete system life cycle using Agile Engineering and Agile Scrum Methodology preferably in JIRA.
• Familiar with VMware, AIX, KVM virtualization and Docker, Kubernetes app virtualization.
• Strong Linux, OS skills & Web UI experience as an analysis.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401(k) program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.