Senior ServiceNow Developer

Senior Service Now Developer

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture.

Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

As the top-ranked Service Now solution provider, we offer federal agencies the deepest capabilities, resources, and experience for their projects. Join our team as a developer implementing Service Now for a large federal agency. This role demands deep expertise in Service Now architecture, secure platform operations, and agile delivery. You'll lead the development of scalable, compliant solutions across ITSM, ITOM, and custom applications, while mentoring junior developers and driving Dev Sec Ops  practices.

Responsibilities include:

• Architect and implement Service Now solutions across ITSM, ITOM, CMDB, and scoped applications
• Design, code, and deploy custom Service Now applications and integrations
• Analyze requirements, user stories, and wireframes in a cross-functional agile team
• Develop workflows, business rules, UI policies, and automation using Flow Designer and Integration Hub
• Lead Service Now upgrades, patching, and module deployments
• Perform code reviews, define development standards, and enforce security best practices
• Troubleshoot and resolve platform issues; ensure stability and performance
• Author technical documentation and provide training to stakeholders
• Maintain strict compliance with RMF, FedRAMP, and other federal security frameworks
• Support software accreditation and maintain application integrity

Here's what you need:

• 5 years of experience with Service Now development
• Service Now Certified Application Developer and/or Certified System Administrator (must be current)
• Strong proficiency in JavaScript, Glide APIs, and Service Now Studio Experience with ITSM, ITOM, CMDB, Flow Designer, and Integration Hub
• Familiarity with Agile/Scrum methodologies and Dev Sec Ops  principles
• Experience with RMF and federal software accreditation processes

Bonus Points if you have:

• Additional Service Now certifications (e.g., ITOM Specialist, Performance Analytics, HRSD)
• Experience with FedRAMP, NIST, or DoD compliance frameworks Knowledge of CI/CD pipelines and Dev Ops tools
• Experience integrating Service Now with external systems (REST/SOAP APIs)
• Prior experience supporting federal agencies or defense programs
• Proven leadership in technical teams, including mentoring, code reviews, and performance feedback
• Excellent communication, documentation, and stakeholder engagement skills
• Bachelor's degree

Security Clearance:

• Active TS/SCI clearance with polygraph is required

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$127,100 - $161,100 USD

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for…