Sr. Consultant, Professional Services

About Science Logic…

Science Logic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale.

We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence.

What we’re looking for…

Science Logic is looking for a Professional Services Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the Science Logic product line. This role offers the opportunity to join a fast‑paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills?

Then read on.

What you’ll be doing…

• Provide onsite consulting services and support to Science Logic customers with a focus on high quality, accuracy and customer satisfaction
• Perform hands‑on installation, configuration, and troubleshooting of Science Logic appliances as they relate to the Science Logic suite of products
• Work closely with customer technical and management staff and act as subject matter expert for Science Logic products
• Handle customer work activities via on‑site and remote as required. (On‑site client work may be full time).
• Handle on‑site work solely as a SME and Senior Consultant in Science Logic implementation activities
• Act as the internal customer advocate for problem resolution, new product features, and future product direction
• Record all activity in the department’s ticketing system
• Use and create knowledge‑base articles based on field incidents, and/or common or critical issues
• Adhere to Science Logic Professional Services best practices
• Participate in departmental projects
• Self‑motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations
• Strong leadership skills with the ability to prioritize competing project timelines
• Provide leadership and direction for your customer regarding the Science Logic product suite
• Creative person who looks for new and innovative ways to resolve problems
• Effective team player willing to assist others when needed
• Document and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality
• Support and provide consulting services supporting federal or commercial IT standards (etc. support Federal ATO process, Security Audits, Change Management procedures)

Qualities you possess…

• Effective team player willing to assist others when needed
• A bachelor degree in computer science/engineering
• Proven experience with implementation of enterprise level network management or application performance products
• Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
• System administration/support experience in Windows and Unix environments with an emphasis on Linux
• Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies
• Excellent written and verbal communication skills
• 10+ years in Federal space
• 7+ years’ experience supporting/using enterprise class infrastructure monitoring platforms
• 5+ years Linux operating system experience
• 3+ years MySQL Database experience
• 3+ years of experience with SNMP and vendor MIB architecture
• 3+ years of experience configuring SNMP trap and/or Syslog alerts
• Strong knowledge of Power Shell, WMI, XML/SOAP
• PHP and/or Python experience desired
• Linux scripting experience desired
• Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM Net Cool/Tivoli Nagios, HP Open View or similar) and SNMP is a major plus
• Previous integration experience with Service Now, Pager Duty or ITSM platforms is a plus
• TS/CSI clearance preferred

• Compreh…