Project Manager, IT Project Manager, Technical Support

Project Manager

As a Project Manager, you will manage multi-channel program communications to inform a broad customer base of changes, upgrades, decommissions, and other high-impact updates. You will collaborate with technical team members to translate complex information into clear, engaging messaging for broadcasts and end users. You will produce communication materials for senior government stakeholders—both technical and non-technical—and ensure all documentation aligns with project goals, client expectations, and security classification requirements.

In addition, you will manage event planning and announcements in coordination with stakeholders and presenters (technology experts), including developing and coordinating speakers, agendas, timing, and a forward-looking event schedule.

We know that you can't have great technology services without amazing people. At Metro Star, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

• Lead the customer engagement and communications program for a global technology product suite
• Manage a structured communications program by leveraging automation and coordinating with engineers, technical leads, and project managers
• Develop review-ready communications and content for customer distribution
• Partner with senior government clients in classified environments to obtain final approval prior to disseminating communications
• Distribute customer communications across multiple channels
• Collaborate closely with the Product Team to support customer engagement initiatives
• Track, analyze, and report customer engagement metrics as part of overall program reporting
• Independently manage customer engagement tasks, deliverables, and priorities
• Deliver high-quality communications and program support while meeting tight deadlines

• Active TS/SCI clearance with CI Polygraph
• Bachelor's degree or equivalent
• 2–4 years of IT Project Management supporting Agile projects
• Project Management Professional (PMP), Leading SAFe Agilist, or equivalent certification
• Proven success implementing program improvements to enhance quality and customer excellence
• Managing multi-channel customer communications for system changes, upgrades, decommissions, and other high-impact initiatives
• Partnering with engineers, technical leads, product managers, and program managers supporting developer tools, cloud infrastructure, and Platform-as-a-Service (PaaS) environments
• Ability to translate complex technical concepts into clear, customer-facing communications
• Developing governance-approved communications and documentation
• Strong communication skills with senior stakeholders and executives, including both technical and non-technical audiences
• Planning and executing customer-facing events, briefings, and announcements
• Strong project management skills with the ability to manage multiple priorities, dependencies, and deadlines
• Tracking, analyzing, and reporting customer engagement metrics

SALARY RANGE: $92,000.00 - $

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:

• The candidate's professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation, subject to the terms and policies of Metro Star, which may include:
• Performance-based bonuses
• Company-paid training and/or certifications
• Referral bonuses

To apply for this position, please submit your resume via the form below or through our careers page.

Final date to receive applications:
Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

Additional Compensation:
This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.

Benefits:
All full-time employees are eligible to participate in our benefits programs:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Parental Leave and dependent care
• Flexible work arrangements
• Professional development opportunities
• Employee assistance and wellness programs

Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Commitment to Non-Discrimination:
All qualified applicants will receive…