AV​/VC Onsite Support Technician II

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. For over 25 years, we have supported category‑defining enterprise clients, delivering solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now.

Our culture is employee‑first, performance‑based, collaborative, and inclusive, empowering staff to reach their full potential.

Milestone Technologies is seeking an Onsite AV/VC Event Technician experienced with audio‑video, video conferencing, event coordination, and troubleshooting. You will provide onsite AV event support and assist the client alongside partner teams to ensure successful events. Additional duties often include creating support documentation, remediating live event issues, and providing direct training to client event organizers. The ideal candidate will have a track record of supporting successful events and possess excellent interpersonal and written communication skills.

• Provide AV event support during client events.
• Create and maintain supporting documentation.
• Remediate live event issues as they arise.
• Provide direct training to client event organizers.

• HS Diploma or GED; 2+ years relevant work experience in corporate live events, conference center operation, or other A/V support for executive‑level clientele.
• Bachelor's degree from an accredited institution.
• Demonstrated success in event coordination and project coordination.
• IT knowledge of Android, Chrome, iOS, Mac, Windows, and Linux operating systems.
• Excellent understanding of signal flow in both audio and video installations with the ability to provide advanced troubleshooting.
• Ability to keep a flexible schedule to accommodate some night and weekend events.
• Career path demonstrating increasing levels of responsibility and proven success delivering measurable results.
• Experience working in a fast‑paced and highly cross‑functional organization.
• Proficiency with helpdesk support ticket management software and with Google Workspace (Docs, Sheets, Slides, Calendar, etc.).
• Understanding of networking as it pertains to A/V or venue deployments, including WiFi, VLANs, ISPs, etc.
• Familiarity with A/V events production and post‑production systems and workflows.

Estimated pay range:
Exact compensation will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.