UX Designer; Secret or TS Clearance Required

Position: UX Designer (Secret or TS Clearance Required)
Description

At ICF Next Government, we partner with federal clients to modernize digital services through human-centered design. We are seeking a UX Designer to support the design and evolution of federal websites and digital products as part of cross‑functional delivery teams.

This role is suited for a UX professional who can contribute to UX/UI delivery within Agile, Dev Sec Ops -enabled programs and support user-centered transformation of legacy systems into modern, scalable platforms.

** Job Location*
* If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

** Key*
* ** Responsibilities*
* UX/UI Design & User-Centered Modernization

+ Contribute to the modernization of legacy systems through user-centeredapplications, by applying human-centered design principles across the full product lifecycle.

+ Translate complex business processes, technical constraints, and mission requirements into intuitive UX/UI solutions for enterprise users (e.g., personnel vetting, adjudication workflows).

+ Design end-to-end user experiences including:

+ User flows, wireframes, interactive prototypes and high-fidelity UI designs and specifications

+ Ensure alignment with federal UX/UI standards, including Section 508 accessibility and system-specific design systems (e.g., NBIS UI/UX Playbook).

Usability Testing & UX Research Integration

+ Support and participate in usability testing by observing representative users performing key workflows and capturing qualitative insights.

+ Collaborate with product teams to validate concepts and inform iterative design improvements.

+ Translate research findings into actionable design updates that improve usability, efficiency, and user satisfaction.

UX Measurement & Data-Driven Design

+ Support implementation of UX measurement tools to track user behavior and feature usage.

+ Analyze UX metrics (e.g., task success, feature adoption, workflow completion) to inform design decisions and continuous improvement.

+ Contribute to reporting on user experience outcomes to guide product prioritization and roadmap decisions.

Agile Product & Dev Sec Ops  Collaboration

+ Work within Agile (SAFe) delivery teams to design iteratively alongside developers, product owners, and engineers.

+ Collaborate in sprint planning, design reviews, and program increment (PI) demos to ensure UX is integrated into delivery.

+ Ensure designs are feasible within CI/CD pipelines and align with system architecture and technical constraints.

Design System & Consistency

+ Apply and contribute to shared UI components, patterns, and design systems to ensure consistency across enterprise applications.

+ Support integration with common services and platforms to promote interoperability and standardized user experiences.

Documentation, Training & User Support

+ Produce clear UX/UI documentation, including design specifications, interaction patterns, and user guidance.

+ Support development of training materials and user-facing documentation to enable system adoption.

+ Incorporate user feedback and support insights into ongoing UX enhancements.

** Required Qualifications*
* + Active Secret security clearance, with eligibility to obtain and maintain a Top Secret clearance

+ 2+ years of professional experience in user experience design, interaction design, or a closely related field

+ MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

** Preferred Qualifications*
* + Top Secret security clearance

+ Bachelor's degree in related field

+ Experience designing for complex, multi-step workflows or enterprise applications.

+ Working knowledge of Figma for design and prototyping.

+ Strong collaboration skills across cross-functional teams (design, engineering, product).

+ Ability to communicate design decisions clearly and adapt based on feedback.

+ Experience working on federal or highly regulated systems (e.g., DoD, security, or identity platforms).

+ Exposure to the U.S. Web Design System (USWDS) and federal…