Associate ServiceNow Developer; Secret Clearance Required

Position: Associate ServiceNow Developer (Secret Clearance Required)
Description

** _* This role is contingent upon a contract award._*
* As an Associate Service Now Developer you play a pivotal role in successfully deploying Service Now solutions for our clients. In this role, you will be responsible for configuring, customizing, and implementing Service Now applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

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** Solution*
* ** Discovery & Design**  **:
** Work closely with Solutions Architects and Business Analysts to understand the business outcomes and functional requirements andhow they align with

Service

Nowsolution designs.

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** Technical Implementation:
** Collaborate with cross-functional teams to implement Service Now solutionstoalign withthe designedrequirements, andmeetindustrybest practices.

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** Data Migration:
** Facilitatedata migration activities from legacy systems to Service Now, ensuring data accuracy and consistency during the transition.

Validate that data is migrated to the most beneficial Service Now data structures,leveragingout-of-the-box data schemas before designing custom tables and fields.

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** Integration Management:
** Assistarchitects and senior developersin the integration of Service Now with other systems and applications to create seamless end-to-end processes.

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** Technical Documentation:
** Create detailed documentation of configurations,customizations, dataschemas, and other technical decisionsfor future reference.

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* Testing and Quality Assurance:

** Conduct thorough testing of Service Now configurations tovalidatefunctionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

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** User Training:
** Supportend-user training to ensurea smooth adoption of the implemented solution.

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** Change Management:
** Support change management efforts byassistingsenior developers, architects, andusers during the transition period, addressing inquiries, and resolving issues promptly.

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** Incident and Problem Resolution:
** Troubleshoot and resolve technical issues related to Service Now implementations. Collaborate with support teams to providetimelyresolution to incidents and problems.

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** Security and Compliance:
** Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

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** Continuous Learning:
** Stay updated on the latest Service Now features, enhancements, and best practices to enhance the quality of implementations andmaintainexpertiseinthe platform.

Continue certification and trainingprocessto meet practice standards and growth areas and contribute to the continued success of the team.

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** Collaboration and Communication:
** Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective communication, including risks, issues, successes, and overall project status.

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* Job Location:

** This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

** Required Experiences and Certifications*
* + 6 months or more experience implementing Service Now solutions

+ Service Now mainline certification with preference for Service Now Certified System Administrator

+ Must have an active Secret Security Clearance

+ Must reside in the United States, be authorized to work in the United States, and perform all work within the United States.

** Valuable*
* ** Skills for this Role*
* The ideal candidate will also have:

+ Hands-on experience (480 hourseach) configuring or building 1-3 Service Now applications

+ In-depth knowledge of Service Now platform capabilities, modules, and best practices

+ Familiarity with ITIL processes and IT Service Management (ITSM) principles

+ Strong technical skills, including scripting, workflow configuration, and business rule development

+ Detail-orientedtendencieswith excellent problem-solving and analytical abilities

+ The ability to work effectively in a team-oriented, collaborative environment

+ Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

icfcleared

** Working at ICF*
* ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with…