ServiceNow Business Analyst/UX
Job in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-07-19
Listing for:
ICF
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
Business Systems & Technology Analysis, IT Business Analyst
Job Description & How to Apply Below
Role Overview
ICF is seeking a Business Analyst / User Experience Designer to support a complex federal Service Now program with multiple delivery work streams. This hybrid role combines business analysis skills with hands‑on UX/UI design to translate mission and user needs into clear requirements and intuitive, accessible, and effective digital experiences.
What You Will Do- Perform business analysis and UX design activities across assigned work streams, including workflow and workload management, reporting and analytics, and data‑integration use cases.
- Gather, analyze, and document requirements from stakeholders, SMEs, product owners, and technical teams.
The ideal candidate can move effectively between stakeholder discussions, requirements documentation, process analysis, wire framing, prototyping, and design validation. You will collaborate with stakeholders, product owners, senior analysts, developers, testers, administrators, and technical leads to ensure that business requirements and user experience decisions remain aligned.
Requirements- Must be a U.S. citizen and possess an active Top Secret clearance due to federal contracting requirements.
- Bachelor’s degree in business, information systems, user experience design, human‑computer interaction, public administration, or a related field.
- 3+ years of professional experience in business analysis, UX/UI design, or a combined BA/UX role.
- 3+ years of recent experience eliciting, analyzing, documenting, and refining requirements within Agile delivery environments such as Scrum or Kanban.
- 3+ years of experience facilitating stakeholder interviews, requirements sessions, design workshops, JAD sessions, or comparable collaborative discovery activities.
- 1+ years of experience supporting Service Now or a comparable enterprise workflow platform, including workflow analysis, requirements, design, or platform‑enhancement activities.
- Reasonable Accommodations are available
- Pay Range: $67,355.00 – $
- Healthcare
- PTO
- Retirement
- Learning budget
- Parental leave
- Wellness
- Visa/relocation
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
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