Desktop Support Technician – Windows Laptop Deployment

Desktop Support Technician - Windows Laptop Deployment Job Details

• Category:
  Service Desk / End User Services
• Main location:
  United States, Virginia, Reston
• Position : J
• Employment Type:
  
  Full Time
• Hybrid working model acceptable

CGI is seeking a Desktop Support Technician to support the lifecycle management of end user computing assets in a fast paced enterprise environment. This role is responsible for computer staging, imaging, provisioning, inventory management, asset tracking, equipment refresh activities, and end user hardware support. The candidate will ensure accurate inventory control, maintain chain of custody for IT assets, support laptop deployments, and assist with equipment disposition processes while delivering excellent customer service.

Provide hands‑on technical support for Windows devices and Microsoft 365 applications.

Manage inventory, asset lifecycle, and chain of custody.

Support computer staging, imaging, and deployment of Windows 10 & 11 laptops.

Troubleshoot desktop, network connectivity, peripheral, and performance issues.

Use Service Now ticketing platform and other asset management tools.

Maintain accurate records and reporting, ensuring compliance with data retention procedures.

Work independently, manage multiple priorities, and provide timely support on a fully onsite, hybrid model.

• 2+ years of experience in IT asset management, desktop support, or related function.
• Experience supporting enterprise asset management and inventory processes.
• Hands‑on experience staging, imaging, configuring, and deploying Windows 10/11 laptops.
• Working knowledge of Microsoft 365 applications.
• Ability to troubleshoot desktop, network, peripheral, and performance issues.
• Experience utilizing Service Now or similar ticketing platforms.
• Strong attention to detail in inventory tracking, reporting, and database updates.
• Understanding of asset lifecycle management including provisioning, refresh, returns, and disposal.
• Ability to maintain chain of custody and adhere to compliance and data retention procedures.
• Strong customer service and communication skills.
• Self‑motivated, able to work independently with minimal supervision.
• Comfortable with physical activity, able to lift up to 50 pounds.
• Multitasking and prioritization capacity in high volume operational setting.

Industry certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or similar are advantageous but not required.

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.

• Competitive compensation.
• Comprehensive insurance options.
• Matching contributions through 401(k) plan and share purchase plan.
• Paid time off for vacation, holidays, and sick time.
• Paid parental leave.
• Learning opportunities and tuition assistance.
• Wellness and well‑being programs.

• Analytical Thinking
• Asset Management
• Communication
• Detail‑oriented
• Service Now

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_ Your message will be routed to the appropriate recruiter who will assist you.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of U.S. government security clearance…