Regional Head, IT Business Engagement NA

Regional Head It Business Engagement

We're looking for motivated, engaged people to help make everyone's journeys better.

The Regional Head IT Business Engagement position plays a critical role in advancing the company's IT business strategy. Acting as the primary liaison between IT and the business in the assigned region(s), this role promotes IT services and capabilities while ensuring the delivery of IT solutions that meet business needs. Additionally, the Regional Head IT Business Engagement position serves as a bridge between different regions, functions, and executive levels to drive business technology strategy development, solution identification, service management, risk management, and relationship.

Main duties and responsibilities:

• Responsible for managing the regional IT team to ensure the deployment of agreed IT roadmaps, oversee the implementation of IT solutions, and drive successful rollouts across the organization and to customers;
• Ensure the efficient delivery of all regional IT services, including IT support, infrastructure management, and regional application maintenance, while aligning IT initiatives with corporate objectives across the region.

Education:

Bachelor's degree in Information Technology, Computer Science, Engineering, or Business Administration, or equivalent experience. Preferred:
Master's degree in IT Management, Business Administration, or Digital Transformation.

Work experience:

At least 10 years of experience in IT and business-facing technology roles. At least 10 of leadership experience, including managing regional or multi-country IT teams. Proven experience defining and executing regional IT strategies and roadmaps aligned with global IT direction. Strong background in regional IT service delivery and operations, including infrastructure, applications, and support. Experience managing IT budgets, vendor relationships, and service performance.

Technical / Language skills:

Broad understanding of enterprise IT services, including applications, infrastructure, workplace, and operations. Solid knowledge of IT service management (ITIL) and service delivery models. Understanding of technology road mapping, portfolio management, and demand prioritization. Familiarity with digital transformation topics (including automation and AI) as enablers within business solutions. Certifications in ITIL, COBIT, or similar IT governance / service frameworks (preferred). Excellent English skills;

additional major languages are an advantage.

Core competencies required:

Strategic & Business-Oriented Thinking:
Translates business strategy into clear regional IT roadmaps and priorities aligned with global IT direction.

IT Leadership & Accountability:
Takes full ownership for regional IT performance, service quality, cost efficiency, and risk management.

People Leadership & Talent Development:
Leads and develops regional IT and Business Engagement teams, fostering accountability, engagement, and performance.

Stakeholder & Relationship Management:
Builds trusted partnerships with regional business leaders and acts as the primary escalation point between IT and the business.

Execution & Operational Discipline:
Balances innovation, standardization, and operational excellence to deliver reliable IT services under changing business demands.

gategroup competencies required to be successful in the job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated values to be successful in the position:

Excellence:
We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion:
Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset,…