Regional Head, IT Business Engagement NA

We’re looking for motivated, engaged people to help make everyone’s journeys better.

This position plays a critical role in advancing the company's IT business strategy. Acting as the primary liaison between IT and the business in the assigned region(s), this role promotes IT services and capabilities while ensuring the delivery of IT solutions that meet business needs. Additionally, the Regional Head IT Business Engagement serves as a bridge between different regions, functions, and executive levels to drive business technology strategy development, solution identification, service management, risk management, and relationship.

• $175,000 - $185,000 /Per Year
• Eligible for incentive pay of 20% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.

• Responsible for managing the Regional IT team to ensure the deployment of agreed IT roadmaps, oversee the implementation of IT solutions, and drive successful rollouts across the organization and to customers.
• Ensure the efficient delivery of all regional IT services, including IT support, infrastructure management, and regional application maintenance, while aligning IT initiatives with corporate objectives across the region.
• Act as key escalation point between IT and business across all functional IT areas and ensure all third‑party vendors are identified and managed. Ensure solution compatibility with company standards.
• Collaborate with business leadership and stakeholders to identify opportunities, prioritize projects, and oversee regional investment intake processes, as well as budget planning.
• Create a shared vision for solutions, facilitate decision‑making, and identify new opportunities. Understand and communicate IT service levels and priorities to the business.
• Develop and implement a process for consolidating business roadmaps, prioritizing demands, and presenting for investment approval. Reinforce solution concepts and support new investments for IT‑related topics.
• Ensure thorough analysis of business requirements to recommend solutions meeting business needs. Collaborate with architecture, design, and operations teams to ensure solution compatibility with company standards.
• Identify, screen, and evaluate new solution opportunities to address internal and external customer needs.
• Negotiate and agree on service levels with IT CoE and Operations, monitor performance, and act as an escalation point for critical service problems.
• Balance service costs with business demands when handling new requirements.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or Business Administration, or equivalent experience.
• Preferred:
  Master’s degree in IT Management, Business Administration, or Digital Transformation.

• At least 10 years of experience in IT and business‑facing technology roles.
• At least 10 years of leadership experience, including managing regional or multi‑country IT teams.
• Proven experience defining and executing regional IT strategies and roadmaps aligned with global IT direction.
• Strong background in regional IT service delivery and operations, including infrastructure, applications, and support.
• Demonstrated ability to operate in complex, multinational environments and partner with senior business leadership.
• Experience managing IT budgets, vendor relationships, and service performance.

• Broad understanding of enterprise IT services, including applications, infrastructure, workplace, and operations.
• Solid knowledge of IT service management (ITIL) and service delivery models.
• Understanding of technology road‑mapping, portfolio management, and demand prioritization.
• Familiarity with digital transformation topics (including automation and AI) as enablers within business solutions.
• Certifications in ITIL, COBIT, or similar IT governance / service frameworks (preferred).
• Excellent English skills; additional major languages are an advantage.

• Strategic & Business‑Oriented Thinking: Translates business strategy into clear regional IT roadmaps and priorities…