Manager, Site Reliability Engineering

** Job Description*
* Supports team members in designing and architecting infrastructure and service for reliability and functionality. Provides day-to-day direction to help forecast demands and ensure systems have adequate resources. Assists with collaboration between team members and the software development team to create reliable, scalable infrastructures. Advises on data collection, optimizing operations and infrastructure reliability. Aids in incident response activities to ensure service reliability.

Reviews health and performance reports. Trains team members to identify automation. Trains team members to communicate and understand the impact of changes. Serves as an escalation point for incidents and reviews documentation. Enables team members to experiment with new technology, execute improvements, build site reliability knowledge, and provide clear data.

** Responsibilities*
* ** Key Responsibilities*
* ** Capacity Ingestion and Management:*
*
- Supports

team members designing and architecting infrastructure and/or service according

to terms for reliability and functionality.

- Supervises

immediate team members and provides day-to-day direction to help forecast

demands for infrastructure and respond to capacity needs, ensuring systems have

sufficient resources to handle current and future workloads.

- Assists

team members in collaborating with the software development team to develop

infrastructures and features that are reliable and scalable according to

deployment requirements.

- Develops

team members' ability to identify opportunities for and drive prototyping

(e.g., testing new applications or infrastructures, assisting in onboarding).

** Incident and Service Lifecycle Management:*
*
- Advises

team members on performing data collection, triage, technical analysis, and

redirection and recommends methods to maintain and optimize operations and

infrastructure reliability.

- Provides

support to team members monitoring services, ensuring they maintain up-to-date

knowledge of performance and document their condition.

- Leverages

working knowledge to aid team members in performing incident response, root

cause analyses, and/or maintenance on assigned services (e.g., software

installs, version upgrades, security updates, backup and recovery).

- Reviews

health and performance reporting and recommends appropriate actions based on

trends in data.

- Helps

team members follow procedures to perform provisioning to support

infrastructure, applications, and services.

- Educates

team members on performing decommissioning (e.g., shutting down servers,

removing data from databases) to remove objects that are no longer needed.

** Automation:*
*
- Trains

team to identify opportunities for automation and assesses potential benefits.

- Reviews

automation tools or scripts developed by team members and provides feedback.

- Coaches

team members to conduct testing to ensure automation performs the task

correctly and produces expected results.

** Technical Communication and Guidance:*
*
- Trains

and enables team members to communicate the scale, capacity, security,

performance attributes, and requirements of services and technology within and

sometimes beyond immediate team.

- Reviews

and helps team members understand the potential impact of infrastructure,

feature, and tool changes, considering their impact on team operations.

** Troubleshooting and Resolution:*
*
- Serves

as the team's escalation point for incidents and other moderately complex

issues arising within Oracle services.

- Recommends

methods to resolve technical issues spanning various services, coaching team

members to investigate and debug products in order to reach SLOs (service level

objectives).

- Reviews

documentation for accuracy and trains team members to perform root cause

analyses according to standard reporting methods.

- Coaches

team members to independently perform post-mortem procedures to prevent

incident reoccurrence.

** Innovation and Improvement:*
*
- Enables

team members to experiment with new tools and technologies and helps assess

their potential impact on and improve infrastructure performance and

reliability, ensuring adherence to security standards.

- Supervises

the execution of improvements for performance bottlenecks and deployments to

ensure efficient resource usage, speed, and scalability.

- Develops

team members' knowledge of site reliability trends and shares new information

to help them build, test, deploy and run services.

- Trains

team members to perform analyses and provide clear data on production to

contribute to business development decisions (e.g., design changes).

** Core Responsibilities*
* ** Planning & Execution:*
*
- Creates

and owns the execution plan for the team's work and multiple projects or

initiatives, monitoring timelines and budgets when applicable to ensure

projects are completed on time and in adherence with requirements. Delegates

work across the team and helps them prioritize their work. Identifies resource

needs and adapts plans based on changing priorities and business needs.

**…