Systems Engineer- Nexthink

## Systems Engineer
- Nexthink Apply remote type:
Open to Remote locations:
Reston, VAtime type:
Full time posted on:
Posted Yesterday job requisition :
JR2732

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to home ownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description
** THE IMPACT YOU WILL MAKE
** At Fannie Mae, technology plays a critical role in enabling our employees to deliver on our mission. As a Systems Engineer – Nexthink, you will help improve the digital experience of thousands of employees by leveraging endpoint intelligence, automation, and analytics to proactively identify and resolve technology challenges across the  this role, you will use the Nexthink platform to transform endpoint telemetry and employee feedback into actionable insights that improve device performance, enhance productivity, strengthen operational efficiency, and elevate the overall employee technology experience.

You will collaborate with endpoint engineering, collaboration technology, and support teams to develop scalable solutions that prevent technology issues before they impact end users.
** Key Responsibilities
**** Digital Experience Engineering
*** Lead the development and optimization of capabilities within the Nexthink platform.
* Design and deliver telemetry-driven solutions that provide visibility into device health, application performance, connectivity, and employee experience.
* Analyze endpoint data from Windows and macOS environments to identify trends, root causes, and improvement opportunities.
* Develop automated remediation solutions that reduce manual support effort and improve user productivity.
** Platform Operations & Automation
*** Create and maintain Nexthink content including investigations, remote actions, workflows, campaigns, alerts, and dashboards.
* Implement proactive monitoring strategies that help identify emerging technology issues before they become widespread incidents.
* Integrate Service Now with Nexthink improve data enrichment and ticket creations.
* Continuously evaluate opportunities to leverage automation, self-service, and engineering improvements to enhance operational effectiveness.
** Collaboration & Continuous Improvement
*** Partner with endpoint engineering, collaboration services, and support teams to solve complex technology challenges.
* Leverage employee feedback and endpoint telemetry to provide a comprehensive view of the digital employee experience.
* Contribute to technical documentation, standards, and knowledge-sharing efforts that promote sustainable platform operations.
* Provide guidance and mentoring to support professionals and developing engineers.
** THE EXPERIENCE YOU BRING TO THE TEAM
**** Minimum Required Experiences & Skills
*** Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
* Four or more years of experience in systems engineering, endpoint engineering, end-user computing, infrastructure operations, or related technical discipline.
* Experience supporting enterprise Windows and macOS mixed-device environments.
* Experience with Microsoft Intune, JAMF, Microsoft Entra  (Azure AD), or related endpoint management technologies.
* Experience troubleshooting complex technology issues using endpoint telemetry, system monitoring tools, logs, or operational data.
* Experience with endpoint management, systems administration, or workflow orchestration.
* Experience developing automation using Power Shell, Bash or similar scripting languages.
* Experience working with IT service management processes such as Incident, Problem, Change, Configuration, or Request Management.
* Demonstrated ability to collaborate across engineering, operations, and support teams to deliver technical solutions.
* Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work
** Preferred Experience s & Skills
***…