Desktop Support Manager

Description

Our customer is seeking a Hands-On Desktop Support Manager to work full-time in Bethesda, MD. Candidates must be local to the Washington, DC metropolitan area and able to work onsite five days per week.

This position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues.

This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction. The Desktop Support Manager will spend a significant portion of their time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise.

Required Qualifications

- Associate's degree with 12 years of relevant experience, bachelor's degree in computer science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience.

- Minimum of 3 years of leadership, supervisory, or team lead experience.

- Extensive hands-on enterprise desktop engineering and support experience.

- Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process.

- Comfortable performing hands-on technical work in addition to personnel management responsibilities.

Strong hands-on expertise with:

- Windows 11 enterprise environments

- Active Directory, Group Policy, DNS, and DHCP

- Endpoint security technologies including encryption, antivirus, firewall management, and patching

- Desktop imaging and automated deployment tools

- Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent

- Service Now or similar IT Service Management (ITSM) platforms

- Root cause analysis and incident management

Required Certifications

Candidates MUST possess at least one of the following certifications:

- CompTIA Security+, Network+, or equivalent

- ITIL Foundation (preferred)

- Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).

Preferred Qualifications

- Experience supporting Federal, NIH, or HHS environments.

- Experience managing desktop virtualization environments.

- ITIL Foundation certification.

- Microsoft enterprise certifications.

Skills

Desktop, Active directory, Project management

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Reston, VA.

Pay and Benefits

The pay range for this position is $40.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Reston,VA.

Final date to receive applications

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack…