Desktop Support Manager

Description

Our customer is seeking a Hands-On Desktop Support Manager to work full-time in Bethesda, MD. Candidates must be local to the Washington, DC metropolitan area and able to work onsite five days per week.

This position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues. This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction.

The Desktop Support Manager will spend a significant portion of their time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise.

• Associate's degree with 12 years of relevant experience, bachelor's degree in computer science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience.
• Minimum of 3 years of leadership, supervisory, or team lead experience.
• Extensive hands-on enterprise desktop engineering and support experience.
• Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process.
• Comfortable performing hands-on technical work in addition to personnel management responsibilities.
• Strong hands-on expertise with:
  • Windows 11 enterprise environments
  • Active Directory, Group Policy, DNS, and DHCP
  • Endpoint security technologies including encryption, antivirus, firewall management, and patching
  • Desktop imaging and automated deployment tools
  • Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent
  • Service Now or similar IT Service Management (ITSM) platforms
  • Root cause analysis and incident management

• Candidates MUST possess at least one of the following certifications:
• CompTIA Security+, Network+, or equivalent
• ITIL Foundation (preferred)
• Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).

• Experience supporting Federal, NIH, or HHS environments.
• Experience managing desktop virtualization environments.
• ITIL Foundation certification.
• Microsoft enterprise certifications.

Desktop, Active directory, Project management

Intermediate Level

This is a Contract to Hire position based out of Reston, VA.

The pay range for this position is $40.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Reston,VA.

This position is anticipated to close on Aug 7, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By…