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Senior Desk Lead: AI-Driven Incident Coach

Job in Reston, Fairfax County, Virginia, 22090, USA
Listing for: Inadev-Corporatio
Full Time position
Listed on 2026-08-30
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 85000 - 120000 USD Yearly USD 85000.00 120000.00 YEAR
Job Description & How to Apply Below
Position: Senior Support Desk Lead: AI-Driven Incident Coach

Inadev Corporation in Reston, VA, is seeking a Senior Support Desk Lead to manage frontline support operations for users and stakeholders. You will lead support desk analysts, oversee ticket handling and escalation, and ensure timely, accurate, and professional assistance across all inquiries.

The role requires strong leadership, ITIL familiarity, and experience coordinating across technical and non-technical teams. A hybrid work schedule is expected with some client-site presence in the D.C.

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Position Requirements
10+ Years work experience
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