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Senior Desk Lead: AI-Driven Incident Coach
Job in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-08-30
Listing for:
Inadev-Corporatio
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Inadev Corporation in Reston, VA, is seeking a Senior Support Desk Lead to manage frontline support operations for users and stakeholders. You will lead support desk analysts, oversee ticket handling and escalation, and ensure timely, accurate, and professional assistance across all inquiries.
The role requires strong leadership, ITIL familiarity, and experience coordinating across technical and non-technical teams. A hybrid work schedule is expected with some client-site presence in the D.C.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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