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Hybrid Help Desk Analyst — AI-Driven User Support
Job in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-08-31
Listing for:
Inadev-Corporatio
Full Time
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Inadev Corporation seeks a Support Desk Analyst to provide front-line assistance to users and stakeholders. You will respond to questions, document incidents, troubleshoot issues, and route escalations to ensure a reliable user support experience.
The role requires 2+ years in help desk or service desk support, experience with ITSM tools (Service Now, Jira Service Management, Zendesk), and strong communication skills. Hybrid schedule in Reston, VA with federal-contract awareness.
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