Data & Systems Specialist

Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all ages and stripes. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world.

We advance this mission through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, advancing environmental justice, and addressing the causes and consequences of climate change.

To support our mission, we are seeking a Data & Systems Specialist to join our Data & Technology Department. This role works at the intersection of data, systems, and stakeholder support. The Data & Systems Specialist is responsible for managing, maintaining, and optimizing data and business processes for NWF’s mission-critical supporter systems. This role is a vital resource for system users, developers, project managers, data analysts, and vendors.

They work with stakeholders to ensure alignment with the organization’s fundraising, engagement, programmatic, and operational goals. They provide user support, manage process documentation, and execute training plans to enhance user adoption and optimization. The Data & Systems Specialist plays a key role in ensuring the data hygiene, data governance, and integrity of our supporter systems. The person in this role is expected to be proactive, detail-oriented, and an effective communicator.

The Data & Systems Specialist will be part of the Data & Systems team and report to the Senior Manager of System Strategy & Projects.

• Serve as primary administrator for the CRM database (currently Microsoft Dynamics). Configure fields, forms, views, automations, reports, dashboards, and user security permissions.
• Troubleshoot system issues and partner with key stakeholders to identify and deploy practical solutions.
• Execute system improvements and upgrades in collaboration with system users, developers, project managers, data analysts, and vendors.
• Create and perform quality assurance testing scripts related to functionality enhancements or bug fixes.
• Build queries and run reports to distribute to system stakeholders.
• Serve as a backup for NWF’s Data Operations Manager to perform key functions when coverage is needed.

• Manage the CRM support inbox, acting as primary point of contact for CRM-related questions and feedback.
• Provide hands‑on support to CRM users, addressing database questions, data inquiries, technical issues, and ensuring efficient and effective system utilization.
• Regularly meet with CRM super users and gather feedback to improve functionality and data processes.
• Develop and deliver optimized help documentation, training sessions, user surveys, and newsletter communications.
• Create and maintain documentation related to system usage, processes, and connections across systems.

• Manage NWF’s Data Protection inbox to resolve data privacy and data removal requests from our supporters.
• Monitor and manage data integrity tasks for NWF’s supporter data. Conduct regular data integrity checks to identify and resolve any data issues.
• Perform data management tasks such as data imports, exports, appends, and merges.
• Research, develop, and maintain data governance policies for NWF’s supporter data, ensuring compliance with applicable organization and policy standards.

• Partner with cross‑functional teams and data owners (e.g. development, fundraising, legal, marketing, and operations) to align system capabilities with organizational requirements.
• Develop and implement strategies for improving operational efficiency, such as streamlining processes, eliminating redundancies, and elevating system capabilities.
• Collaborate with data owners and the Data Strategy team to ensure system…