IT Support Engineer

Support Engineer

Are you a highly skilled IT professional who enjoys solving complex technical problems, taking ownership of challenging issues, and improving the technology environment around you?

Exigent Mechanical Services is looking for a Support Engineer to serve as a senior technical resource supporting our growing organization and seven operating companies.

This is more than a traditional help desk role. As a Support Engineer, you will serve as a senior escalation point for complex IT issues
, working across Microsoft 365, Entra , Intune, Windows endpoints, networking, cloud platforms, security, and other enterprise technologies. You will troubleshoot issues that require deeper technical expertise, identify root causes, partner with our managed service provider when appropriate, and help develop scalable solutions that improve the IT experience across the organization.

The ideal candidate is technically strong, highly dependable, comfortable working independently, and able to communicate complex technical concepts clearly to both technical and non-technical employees.

This is a hybrid position
. The Support Engineer will primarily work remotely but will be required to report onsite at Exigent or operating company locations as needed based on business and IT support requirements.

As a Support Engineer, you will provide advanced technical support across Exigent Mechanical Services and its seven operating companies. You will work closely with employees, leadership, the IT team, and our managed service provider to resolve complex technical issues and ensure our systems, users, devices, and infrastructure remain secure, reliable, and operational.

• Serve as a senior technical resource and escalation point for complex IT issues
• Troubleshoot advanced problems across endpoints, identity, Microsoft 365, networking, applications, and cloud platforms
• Take ownership of technical issues from initial investigation through resolution
• Identify root causes rather than simply addressing symptoms
• Improve IT processes, standards, documentation, and support procedures
• Support infrastructure upgrades, system implementations, and technology initiatives
• Partner with the MSP to resolve issues requiring additional expertise or vendor support
• Identify opportunities to automate repetitive tasks and improve operational efficiency
• Help create a more consistent and scalable IT environment across multiple operating companies
• Collaborate with leadership and internal stakeholders to understand business needs and translate them into practical technology solutions

This is an excellent opportunity for an experienced IT professional who wants to move beyond day-to-day support and play a meaningful role in solving complex problems, improving systems, and helping shape the organization's IT environment.

• Provide advanced Tier 2 and Tier 3 technical support for hardware, software, networking, cloud, identity, and application issues
• Take ownership of complex technical problems and drive issues through resolution
• Troubleshoot issues independently using structured diagnostic and root-cause analysis techniques
• Investigate recurring or difficult-to-resolve problems and develop long-term solutions
• Serve as an escalation point for issues that cannot be resolved through standard support procedures
• Determine when issues should be escalated to the managed service provider, software vendors, or other technical resources
• Collaborate with the MSP to troubleshoot complex infrastructure and application issues
• Clearly communicate technical findings, recommended solutions, and status updates to both technical and non-technical stakeholders
• Maintain a strong service-oriented approach while balancing urgency, business impact, and technical requirements

• Administer and troubleshoot Microsoft 365 environments
• Manage and troubleshoot user accounts, permissions, licenses, groups, and access
• Administer and troubleshoot Active Directory and Microsoft Entra
• Investigate authentication, access, synchronization, and identity-related issues
• Support Microsoft 365 applications and services, including email and collaboration tools
• Support onboarding, transfers, and offboarding from a technical access perspective
• Troubleshoot permissions and access issues across applications and systems
• Help maintain appropriate security and access controls